Tech Lead

CUNA Mutual Group   •  

Madison, WI

Industry: Accounting, Finance & Insurance


Less than 5 years

Posted 81 days ago

This job is no longer available.

Job Purpose:

Provide professional and technical support in the development, installation and maintenance of business systems solutions. Assist management in solution development and system activities. Act as a Leader on medium to large initiatives, including mentoring staff as needed.

Job Responsibilities:

* 25% Independently perform analysis and design in translating business requirements into technical specifications, present options, evaluate and recommend solutions. Drive out unperceived business needs, leverage existing solutions (across CUNA Mutual, publicly available, vendor packages, etc.) where appropriate. Identify and communicate the area-wide impact of interrelated activities. Proactively identify and communicate process and system improvement ideas to IT or business. Develop application code according to the acceptance criteria. Proactively strive for continuous improvement and continuous integration and delivery with IT and business.

* 25% Guide the development of business systems solutions from conceptualization through stabilization using various computer platforms. Provide leadership, technical guidance and training to professional staff in planning/roadmapping, estimating, and quality assurance on medium to large initiatives. Provide constructive feedback to individual team members and their respective manager regarding performance on initiatives and support work.

* 20% Develop, test, implement, document and maintain high quality business systems solutions on various computer platforms, adhering to established methodology and practices, and in accordance with acceptance criteria.

* 10% Develop and maintain a high degree of client-specific knowledge and associated business systems knowledge commensurate with work experience. Collaborate effectively with management, development team members and clients to influence solution development decisions.

* 10% Maintain knowledge of application development technologies, methodologies, and standards. Acquire and effectively apply new technical skills as driven by business need and/or technology advancements. Develop and maintain a good understanding of industry trends and proactively communicate issues of relevance to decision-makers.

* 10% Promptly and professionally assume ownership and respond to customer requests. Perform and guide others in root cause analysis, impact analysis, problem determination and problem resolution support. Collaborate with appropriate business and IT staff throughout the problem resolution process.

* The above statement of duties is not intended to be all inclusive and other duties will be assigned from time to time.

Job Requirements:

* BS in MIS or CS or equiv trade-off in related education and related professional work experience.

* 3 1/2 years work experience in IT with the most recent 24 months work experience as a Business System Analyst or equivalent trade-off in related professional work experience within the last 3 years with demonstrated achievement and progressive responsibilities.

* High level of proficiency demonstrated in a business environment with the last 3 years in at least 4 of the following:

o Application development life cycle

o Modern business solution design and development practices

o Current Microsoft development environment

o Web Application Development and Cloud Technologies

o Business application support of internally developed and vended solutions within the CMFG architecture

o Service and API development, SOA

* Demonstrated superior working knowledge of application development concepts in a multi-platform computing environment, including application development life cycle, n-tier development, object oriented design, etc

* Demonstrated breadth of knowledge of information technology concepts and deep expertise in application development in at least one business system area, including business application, information and/or technical architecture design experience.

* Demonstrated good judgment and reliability

* Demonstrated skills in translating business requirements into technical design, initiative planning and organization for medium to large size initiatives and providing leadership to a team of developers.

* Proven ability to clearly and effectively communicate business and technical information, both verbally and in writing.

* Proven ability to provide a high level of customer service.

Physical Job Analysis:

While performing the duties of this job, the employee is regularly required to sit, stand, write and operate a computer keyboard, standard office equipment and telephone. The employee is frequently required to move about and reach for items. The employee may occasionally lift and/or move up to 10 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Job Analysis:

What is the average amount of time on the job for a new incumbent, who meets all minimum requirements, to learn most aspects of this position.

36 months

2. Identify and describe this position’s most typical challenges or problems.

Work collaboratively with business clients to understand business requirements and overall system requirements. Independently perform analysis and design, and translate the business requirements into technical design and architecture. Lead self and others in writing new programs (or vendor package integrations) or modifying existing programs (package configurations) to meet the business needs, utilizing current standards and methodology. Act as Primary Contact for production systems, responsible for resolving any production issues that arise during normal business hours as well as off-hours. Lead self or others in resolving production problems through problem resolution and root cause analysis.

Retains detailed knowledge of applications and business processes they support through initiatives and support activities. Test and debug programs thoroughly to ensure a high quality system delivery. Learn the business processes and develop strong relationships with the business clients/partners. Proactively seek out process improvements. Lead three or more developers.

3. Identify and describe this position's most complex duties and challenges or problems.

Understand global requirements, evaluate existing systems (vendor packages or existing in-house solutions), develop alternatives, present recommendations and design solutions. Lead and provide guidance to staff. Employ good judgment and creativity in recommending innovative and value-added solutions. Perform application integration, understanding application interfaces, analyzing complex networks and ensuring performance through the entire business process. Learn new technology as business needs demand and apply efficiently and effectively.

4. Training and Workflow Guidance: (check one).

( ) Position does not conduct training or give workflow guidance to other staff in own work area.

( x ) Position does conduct training or give workflow guidance to other staff in own work area or customers on a regular basis:

A. Training: 10 % of time spent training on a weekly basis

To the following positions…

Number Grade Classification Title(s)

1-7 230 Business System Developer

1-7 235 Business Systems Analysts

1-4 240 Business Systems Consultants

1-7 Consultants Contract Programmers/Consultants

1-3 interns College or High School students

B. Work flow guidance: 25 % of time spent providing workflow guidance on a weekly basis

To the following positions…

Number Grade Classification Title(s)

1-7 230 Business System Developer

1-7 235 Business Systems Analysts

1-4 240 Business Systems Consultants

1-7 Consultants Contract Programmers/Consultants

1-3 interns College or High School students

5. Job Impact/Nature of Work…..Please elaborate on:

• How standardized are duties

• Types of decisions made and frequency

• Degree of review of completed work and by whom/Amount of independent action

• Degree of analysis and judgment and planning required

• Degree/Amount of financial impact