Team Manager - CEC Performance Excellence Team Manager

ARI Fleet   •  

NJ

Industry: Automotive

  •  

5 - 7 years

Posted 34 days ago

In this newly created role, based in Maple Shade, New Jersey, the Enablement Team Manager will oversee our dealership call-centers.

What you will do:

  • Responsible for team leadership and employee engagement
  • Ongoing management related to the Workforce management, training and quality functions for the Customer Engagement Center.

What we are looking for:

  • Minimum 5 years leadership experience
  • Ability to supervise, motivate, coach/counsel and objectively evaluate employees on their performance
  • Strong project management skills
  • Ability to organize and prioritize tasks and make appropriate decisions
  • Ability to evaluate ROI for the implementation and execution of performance programs.
  • Strong presentation skills
  • Previous work in call centers required, understanding of the training, quality and workforce management functions
  • Familiarity with dealership operations a plus
  • Ability to interact and work with employees at all levels in the organization including business units and executive management
  • Strong verbal and written communication skills
  • Bachelor’s degree