Team Lead - SIEM & Cyber Security Platform Operations in Ottawa, ON

$80K - $100K(Ladders Estimates)

TELUS Corporation   •  

Ottawa, ON K1A 0A5

Industry: Telecommunications & Hardware


Not Specified years

Posted 57 days ago

This job is no longer available.


Join our team

We live in a fast-paced cyber-world where protecting our information has become paramount. At TELUS Security, we strive to always be steps ahead, tackling the toughest security challenges head-on with top talent and cutting edge technology. As part of a team over 230 people strong, you will be applying security disciplines across new domains of big data, cloud, wireless & wireline networks, and massive converged edge networks for both TELUS as the Anchor Client, and our Managed Security Solutions Practice (MSSP) customers.

Here's the impact you'll make and what we'll accomplish together

As the Team Lead of Platform Cyber Security Operations, within the Cyber Security DevOps Organization, you will guide the technical team responsible for the SIEM Platform operations, and assurance of cyber security platforms and tools critical to protecting TELUS customers.

Your work will protect TELUS.

Here's how

  • As an Effective Leader, you will:
  • Drive a highly engaged Operations team through offering mentorship and support to team members as they strive to achieve strategic business and personal development goals
  • Effectively guide the team during challenging times such as incident troubleshooting, mitigation of degradations, and recovery
  • Support the team in navigating competing priorities to ensure time is focused on high impact activities and avoid resource overutilization
  • As an Operations Expert, you will:
  • Work closely with stakeholders to ensure SIEM and Big Data platforms and tools perform reliably and service degradations are minimized
  • Oversee internal and external customer service request completion to ensure timeliness and quality
  • Act as escalation point for all requests and incidents
  • Drive best in class operations through the development and enforcement of Operational KPI's (platform health, incidents, change management, service requests etc.)
  • Ensure consistent development of knowledge base articles for standard support issues
  • Oversee Change Management and Incident Management process and procedures for SIEM and Cyber Security Analytics' cross functional teams within DevOps
  • Development and enforcement of capacity management, retention and upgrade plans across SIEM and Analytics platforms
  • Collaborate with internal development teams to drive continued operational maturity through the deployment of bug fixes and feature enhancements across our cyber security platforms and tools as well as the on-going life cycle management of these
  • Manage vendor relationships and contracts to control costs and drive service excellence
  • As a Strategist, you will:
  • Proactively plan for operations and assurance needs, including NextGen tools and automation such as dynamic asset management, configuration and patch automation, fault and performance monitoring, trouble-ticketing, and synthetic monitoring
  • As a Project & Resource Manager, you will:
  • Provide project coordination and management support including prioritizing resourcing needs for operational projects based on business priorities
  • Plan and track operating expenses budget for the operations team in collaboration with Manager Platform SIEM & Cyber Security Analytics Platform DevOps


You're the missing piece of the puzzle

  • Enjoy leading in an operations environment and helping the team solve operations challenges
  • Expertise with critical infrastructure assurance best practices, including change management, event management, and incident management
  • Ability to develop and maintain device health information, proactive monitoring data, and preventative maintenance plans
  • Appreciated for your curiosity to appropriately question and challenge the status-quo resulting in driving higher business value
  • Known for your collaborative spirit and ability effectively manage relationships across the organization
  • Known for your sound decision making and result-driven mindset with the ability to take initiative and ownership of complex issues, concepts, and tasks through to resolution
  • Acknowledged for your ability communicate complex technical matters in easy-to-understand ways


  • Strong knowledge of cyber security technologies such as SIEM and Big Data Analytics
  • Proficiently in Change Management and Incident Management
  • Familiarity with scripting, automation and software development
  • Professional Security certifications: Certified Information Systems Security Professional (CISSP), ITIL, Certified Information Security Manager (CISM), SANS, etc
  • Post-secondary degree in Engineering, or Computer Science, or related disciplines

Valid Through: 2019-9-16