Team Lead, Sales Service

eLoyalty   •  

Tempe, AZ

Industry: Professional, Scientific & Technical Services


5 - 7 years

Posted 129 days ago

This job is no longer available.

Job Description

General Summary :
Under limited supervision, will lead a team of Sales professionals with a focus on building customer relationships, increasing program revenue and improving current sales processes.  This position will serve as a liaison between ttec and client with respect to increasing revenue, improving customer and client satisfaction and expanding the scope of the program. The Sales Manager will manage the team to metrics set by the partner and ttec program management as well as manage the team to acceptable work quality measurements set forth by the partner.  
Essential Duties & Responsibilities :

    • Hire, train and coach a team of sales personnel on their sales ability including managing to metrics.  Evaluate all sales personnel on their ability to make a prescribed number of dials per day and meet a set amount of available phone time.  Manage performance that meet or fail to meet the set standard for dialing and talk time.  Responsible for meeting designated team metrics provided by the partner and/or program management.  They need to manage their team to individual metrics via coaching, mentoring and counseling.  Maintains proper scheduling of resources and manage their team to maintain program service levels in answering calls.  Insure that his team receives proper training to maintain program and personal growth.
    • Oversee sales personnel documentation of telephone contacts for the purpose of evaluating the database, along with passing qualified leads to field sales reps. 
    • Supervise inbound sales personnel in the processing of orders that meet the requirements set by the client.  Maintain integrity with team’s accounts management, ownership and account profile.
    • Maintain open lines of communications with specified client contacts for the purpose of strengthening and enhancing the ttec client relationship. 
    • Other duties as assigned.

Job Specifications : 

    • Relevant Bachelor’s Degree or equivalent combination of education and/or work experiencerequired
    • Type a minimum of 30 words per min.

•     Working Knowledge of MS Excel, MS Access, MS PowerPoint, and   MS Outlook.

    • Program specific tools/process knowledge preferred.
    • 5 years consultative/technology sales experiencerequired
    • 5 years sales management experiencerequired
    • Direct or Channel sales experiencepreferred
    • Call center experiencerequired
    • Strong, confident telephone voice
    • Inbound telesales experiencerequired.


    • Additional Specific Duties & Responsibilities :


  • Ability to interact, learn and coach in a peer setting.
  • Self-starter.
  • Strong business communication skills.
  • Ability to hire, lead and train inbound sales reps
  • Consultative sales experience