Team Lead

5 - 7 years experience  • 

Salary depends on experience
Posted on 03/20/18
Los Gatos, CA
5 - 7 years experience
Salary depends on experience
Posted on 03/20/18

Description

  • Work as a Team Lead and manage the team IT project delivery
  • Participate in IT projects from initial concept through final delivery
  • Contribute to the overall design and planning of projects, including cost analysis and estimates
  • Provide technical support and advice to the Project Managers and timely updates on critical issues that may affect project delivery
  • Design and develop applications and solutions as well as maintain existing applications
  • Troubleshoot and resolve issues pre- and post-deployment
  • Interact with vendors and internal partner groups as part of support activities and new project implementations
  • Participate in Requirements Gathering sessions and documentation of Technical Requirements Specifications
  • Work with sales teams to assist with Requests for Proposals(RFPs), Sales Estimates and Scope of Work Documents
  • Assist management with building a core Technical Team to implement Genesys solutions across Inbound Interactive Voice Response(IVR), Computer Telephony Integration(CTI), Framework, Call Routing, Session Initiation Protocol(SIP) Server, Reporting(Infomart, CCA, CCON), Outbound(Proactive), Genesys Agent Desktop(GAD), and Workforce Management(WFM)
  • Engage in project documentation for building Intellectual Property
  • Liaise with management team and clients to provide details status
  • Take responsibility for end-to-end delivery of contact center solutions
  • May be assigned to work at client sites within Santa Clara County, CA
  • Job location: Los Gatos, CA
  • This position requires a Master's degree or the equivalent in Computer Science, Computer Applications, Computer Engineering, Information Technology or Computer Information Systems, plus two (2)years of experience
  • Will accept a Bachelor's degree or the equivalent plus five (5)years of experience in lieu of a Master's degree or the equivalent and 2years of experience
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