Team Lead, Disability Claims

Prudential Financial   •  

Portland, ME

Industry: Accounting, Finance & Insurance


5 - 7 years

Posted 169 days ago

This job is no longer available.

We measure our long-term success on our ability to deliver value for shareholders, meet customer needs, attract and develop the best talent in our industry, offer an inclusive work environment where employees can develop to their full potential and give back to the communities where we live and work. We are committed to keeping our promises and doing business the right way.

Prudential offers a rewarding career, along with a competitive compensation package and excellent benefits to choose from including 401K, Medical/Dental/Vision, paid time-off and much more.

As a Team Lead, you will lead a team of professional Claims Managers that deliver benefit experiences that help create and protect financial wellness, making a meaningful impact in the lives of our customers and our communities.

Group Short Term Disability has significant Claim Operations in Scottsdale, Arizona; Portland, Maine; and Roseland, New Jersey. This position will be based in our Portland, Maine office.


  • Lead the team to achieve customer service and claims management excellence

  • Develop effective action plans that result in improved team and individual performance

  • Build and maintain internal and external customer relationships

  • Provide direct reports with ongoing support, appropriate training, positive/constructive feedback, coaching and recognition in an inclusive manner

  • Drive employee engagement and continuous process improvement to remove barriers and enhance team effectiveness

  • Provide for business continuity by identifying potential successors and emerging leaders for the key leadership positions on your team

  • Ensure team is in compliance with their obligations regarding risk identification, risk assessment and risk monitoring, control and escalation


Does this sound like you?

Our successful candidate has:

  • Bachelors Degree is preferred

  • Demonstrated leadership skills is a must

  • Supervisory experience is preferred, but not required

  • Prior experience with Claim Management processes

  • Ability to problem solve independently

  • Demonstrated focus on continuous improvement

  • Demonstrated ability to collaborate across the business

  • Strong communication (verbal and written) and time management skills is required

  • Proficiency in MS Word and Excel

  • Strong critical thinking, mathematical, problem solving, decision making & analytical skills are desired

  • Detail oriented with solid interpersonal skills

  • Demonstrated strong Customer Service skills and ability to partner

  • At least five years in a group insurance operation or claimsexperience, with demonstrated understanding of Absence, STD and/or LTD product lines would be required