Industry: Accounting, Finance & Insurance•
5 - 7 years
Posted 169 days ago
We measure our long-term success on our ability to deliver value for shareholders, meet customer needs, attract and develop the best talent in our industry, offer an inclusive work environment where employees can develop to their full potential and give back to the communities where we live and work. We are committed to keeping our promises and doing business the right way.
Prudential offers a rewarding career, along with a competitive compensation package and excellent benefits to choose from including 401K, Medical/Dental/Vision, paid time-off and much more.
As a Team Lead, you will lead a team of professional Claims Managers that deliver benefit experiences that help create and protect financial wellness, making a meaningful impact in the lives of our customers and our communities.
Group Short Term Disability has significant Claim Operations in Scottsdale, Arizona; Portland, Maine; and Roseland, New Jersey. This position will be based in our Portland, Maine office.
Lead the team to achieve customer service and claims management excellence
Develop effective action plans that result in improved team and individual performance
Build and maintain internal and external customer relationships
Provide direct reports with ongoing support, appropriate training, positive/constructive feedback, coaching and recognition in an inclusive manner
Drive employee engagement and continuous process improvement to remove barriers and enhance team effectiveness
Provide for business continuity by identifying potential successors and emerging leaders for the key leadership positions on your team
Ensure team is in compliance with their obligations regarding risk identification, risk assessment and risk monitoring, control and escalation
Does this sound like you?
Our successful candidate has:
Bachelors Degree is preferred
Demonstrated leadership skills is a must
Supervisory experience is preferred, but not required
Prior experience with Claim Management processes
Ability to problem solve independently
Demonstrated focus on continuous improvement
Demonstrated ability to collaborate across the business
Strong communication (verbal and written) and time management skills is required
Proficiency in MS Word and Excel
Strong critical thinking, mathematical, problem solving, decision making & analytical skills are desired
Detail oriented with solid interpersonal skills
Demonstrated strong Customer Service skills and ability to partner
At least five years in a group insurance operation or claimsexperience, with demonstrated understanding of Absence, STD and/or LTD product lines would be required