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Team Lead - Cloud Operations (Tier 1) in New York, NY



$80K - $100K*


System & Network Administration


Not Specified

Job Description

Position Overview:

We are looking for a talented and experienced Team Lead to lead a team of aspiring Cloud Support Engineers in our Managed Services Department. You will own processes and technical areas within the department and participate in ongoing projects. The Cloud Operations Specialist Team (Tier 1) is responsible for the first touch-point of client facing issues, documentation creation and revisions, scheduling and communication with clients, and account managers as needed. You will provide feedback and training to your team to help them succeed and grow, review internal processes and procedures, and use your technical knowledge to keep projects and tasks on track.


Working with Operations and Support Manager on developing policies and goals for the department and ensuring those goals are in line with core values of Logicworks

Ensuring policies are followed and goals are met by t

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Valid through: 2020-5-19

About Logicworks

Logicworks is a cloud computing and managed hosting company headquartered in New York City with offices in Seattle, Washington D.C., and London. Logicworks is an enterprise cloud automation and managed service provider company founded in February 1993. In 1998, Logicworks changed its focus from standard web hosting to more complex types of managed hosting. Other high points over the years included Logicworks getting the first MySQL enterprise partner designation in 2003, and expanding into private cloud hosting in 2007. The focus on cloud continues through to today, starting with the Logicworks cloud in 2010 and adding another data center to bring the company up to three in 2011. In April 2011, Logicworks received $7.6 million during a venture funding round. Logicworks' cloud offerings are marketed as traditional cloud computing offers instead of remote hosting solutions. In 2013, Logicworks, with 22+ years of legacy IT experience leveraged automation and DevOps Capabilities to develop their Managed AWS Service. With a pedigree in traditional networking, database administration, and security, Logicworks is equipped to migrate complex, legacy workloads to AWS or a hybrid architecture. Custom automation facilitates rapid cloud adoption, enterprise-grade security and monitoring, and continuous deployment for enterprises that span on-premises and cloud environments.
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