Systems Support with Veeva and Salesforce


Boston, MA

Industry: Staffing & Recruiting


Less than 5 years

Posted 377 days ago

  by    Arin Mukherjee

This job is no longer available.

This is a Systems Support role with both Veeva and Salesforce exp. Veeva Vault exp is a very big plus.

This person has to be able to train people on Veeva – must have great communication skills.

Must have Pharma exp.

Rate is in the $50+/hr range

This role can go contract to perm after 12 months – Alkermes will sponsor H1B’s .

·        Title : Veeva / Salesforce System Support + Analyst

·        Company : Alkermes

·        Location : Waltham, MA

·        Team : Commercial IT

·        Team Size : 1 as a Salesforce Admin (also don’t have the Veeva exp) who would be a peer to this person

·        Why Open : growth of the company

·        Start : ASAP

·        Duration :12months with strong possibility to convert perm – W2 employee (will transfer H1 visas if needed) headcount for perm is already approved

·        Salary : based upon conversations during conversion approx. 120k on the high end

·        Important Skills

o  Tech – Salesforce and Veeva – ideally Veeva Vault

o  Soft – communication skills are key! Highly visible – all sit together.

·        Interview Process : PS and Onsite

Must Haves :

·        Salesforce.comexperience and some Veeva CRM

·        Administrative work for Salesforce – but a business oriented mindset – not just strictly an admin

·        Strong communication

·        Pharmaceutical background

·        Plus :

·        Veeva Vault exp – not a deal breaker, but this is the most important part of the job description

·        Day to day :

·        This person is supporting medical affairs from a commercial IT standpoint. Supporting approx 40 in medical affairs in Waltham and throughout the US via phone support, in person, email support as the go to person for all things Veeva related in medical affairs. This person will be working directly with the business, so must have a business acumen mindset. A large portion of the role will be helping with training – working with Veeva on a daily basis – tech support and user support all day. Ex – work with medical affairs team and help from a user support standpoint. Involved with training and new user support, creating and running reports and anything that goes wrong with Veeva – configuration, new releases, etc. Bridge the gap – become the SME internally between Veeva developer and business. Broad role but supports one group.

·        Small portion of the admin piece – more tech support and user support. Help with raining , run reports, work direct with Veeva and Veeva Vault on a daily basis.

·        Alkermes plc is a fully integrated, global biopharmaceutical company developing innovative medicines for the treatment of central nervous system (CNS) diseases. The company has a diversified commercial product portfolio and a substantial clinical pipeline of product candidates for chronic diseases that include schizophrenia, depression, addiction and multiple sclerosis. Headquartered in Dublin, Ireland, Alkermes plc has an R&D center in Waltham, Massachusetts; a research and manufacturing facility in Athlone, Ireland; and a manufacturing facility in Wilmington, Ohio. For more information, please visit Alkermes’ website at  .



·        Alkermes is seeking a contract Senior Systems Analyst with prior knowledge of Veeva CRM, Veeva Vault and Salesforce. This role will perform administrative functions specific to the Medical Affairs team in Veeva and Veeva Vault including activities such as maintaining user accounts, loading data, reports, resolving end-user technical issues, monitoring system performance and utilization.


·        Support customizations and configurations (Formulas, Workflows, Approval Processes, Custom objects and fields, Sharing rules, Page layouts, Record types, Permission Sets, Reports and Dashboards)

·        Establish new users and manage access levels

·        Maintain standards and operational procedures for the support of SFDC/Veeva and related technologies within the organization.

·        Serve as a point of contact for audit and control requirements for SFDC/Veeva (and related solutions) operations. Ensures that agreed controls are followed for both production support and development activities.

·        Document, manage and implement system change requests.

·        Ensure Salesforce configuration supports business requirements

·        Validate results through system and regression testing.

·        Develop a deep understanding of current business processes and their use of the platform

·        Participate in the development of processes for improving or further leveraging existing systems, mainly Salesforce.


·        Minimum Education & Experience Requirements:

·        Bachelor’s Degree in Computer Science, Information Systems, or a related field.


·        2-4years working within the environment preferred

·        Experience with Veeva Vault preferred

·        Experience in biotech and pharmaceutical industry preferred

·        Technical Knowledge/Skills Needed:

·        Experience in biotech and pharmaceutical industry preferred

·        Knowledge of relational databases and SaaStechnologies

·        Thorough understanding of the implementation and customizations of solutions.

$80K - $100K