The Systems Support Manager is responsible for managing the systems support team and
service delivery. This person will be responsible for ensuring the health of our end users IT
assets and their consistent availability and uptime. Projects, mentoring, and trouble tickets
may also be required. This is a strong customer service/technical position that requires an
individual with patient yet a steadfast approach to solving problems.
? Personnel Development (conduct monthly meetings, set objectives, document
appraisals, conduct salary administration, monitor performance, take disciplinary
action as necessary).
? Understand and deliver established service level agreements
? Assist other team members with escalated support requests as necessary, either by
coaching the team member or by assuming responsibility for the request.
? Actively recommend ways to improve support services
? Work to ensure that customer satisfaction is always our highest priority
? Ensure all customer issues are expediently addressed, resolved, and documented
with ticket notes.
? Build a trusted team of go getters
? Execute highend projects
? Manage the day-to- day operations of the Systems Support Team including setting
priorities, assigning resources, and ensuring goals are achieved
?Experience with web servers (IIS/Apache), SSL certificates, FTP, DNS
?Experience with Microsoft Server 2003 – 2012 and Windows XP – 10
? MCSE Desired
? Basic understand of networking
?Experience with server hardware
? Virtual Machine experience (VMware ESXi, VDI, Hyper-V, Azure, AWS)
? Microsoft Azure/Office 365 Experience
? Amazon AWS Experience
? SAN Experience
6+ years of experience
No clearance required. Must be a US Citizen