Systems Support Engineer

Two Sigma Investments   •  

New York, NY

Industry: Financial Services

  •  

Less than 5 years

Posted 393 days ago

  • Acting as a point of contact for end-users to receive support and maintenance for systems in a Windows and Linux environment;
  • Effectively using your knowledge base and other tools to diagnose and resolve hardware, software, network and account-related  issues;
  • Deploying, installing, and maintaining PCs and software, including tending to all adds, moves, and changes;
  • Appropriately documenting all required information in call tracking system;
  • Diligently creating and maintaining knowledgebase as appropriate;
  • Exercising appropriate workflow and time management;
  • Carrying out additional duties, which may vary based on your skillset and your specialization.

Requirements Include:

  • At minimum, a Bachelor’s degree in a computer science, engineering, or related field from an accredited institution.
  • Familiarity with common IP networking technologies and troubleshooting techniques.
  • Excellent communication, presentation, and client-facing skills.
  • Demonstrated responsiveness, resourcefulness, and follow through.

Additional Preferred Qualifications Include:

  • One to two years of experience in an IT-related field.
  • Experience in administering accounts and policies in an Active Directory environment.
  • Proficiency with troubleshooting and resolving problems pertaining to workstation connectivity, MS Office, and malware.
  • Ability to debug and improve infrastructure installation and configuration scripts written in Powershell and BASH
  • Experience with Linux repository management, system patching, and CLI administration.
  • MCSE or Industry-level certification such as LPI or similar.