Systems / Software Engineering

CACI International   •  

Oklahoma City, OK

Industry: Professional, Scientific & Technical Services


5 - 7 years

Posted 38 days ago

Job Description

Job Responsibilities:

  • Experience/Working knowledge with Cisco Call Manager design; implantation and support along with integration with 3rd party systems such as Microsoft Unified Messaging; Microsoft Skype and Oracle Acme SBCs.
  • Voice over Internet Protocol (VoIP) experience.
  • Cisco Call Manager design and implantation and operations experience with CER, UCCX, and Jabber.
  • LAN/WAN networking equipment and protocols understanding.
  • Develop, support and maintain operations of Cisco voice communications including, SIP integration, moves, adds and changes, fault isolation & resolution, and end-user support.
  • Daily duties will include Project management and implantation for voice systems and services; responding to customer originated trouble tickets and service request along with planning and executing controlled changes within change control guidelines.
  • Provide support to IT project management teams in the design and deployment of new voice related technology systems to meet project team requirements.
  • Demonstrated understanding of the Cisco Voice Network infrastructure and best practices.
  • Technical experience and knowledge of SIP trunking design, implementation and support; Oracle Acme Session Border Controller (SBC) configuration, operational support and troubleshooting.
  • Provide training and guidance on phone support to local site Field Services personnel.
  • Responsible for designing and building call center Automated Call Distribution (ACD) instances to support internal call centers.
  • Create and maintain standard operating procedures as well as data bases to documents site configurations and specifics.
  • Knowledge of telecommunications services and provisioning.

Education and Experience:

  • Requires advanced understanding and ability to apply standards, principles, theories, and technical concepts obtained through advanced education combined with experience. May have practical knowledge of project management.
  • Typically has a University Degree (BA/BS) or equivalent experience and minimum 5 years of related work experience.

What We Can Offer You:

- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Req #: 215426