Position Title: Systems Programmer
Position Number: 260584
Location: Mahwah, NJ
Desired Skill Set:
Agile, API, Cloud, SalesForce, SQL
Work Location: NJ - Mahwah
Job Title: Sr. Programmer Analyst
Work Hours: 8am-5pm
Start Date: 07/10/2017
End Date: 06/29/2018
Explanation for Position:
The position requires a candidate with experience in Salesforce.com Service Cloud implementations in global organization with 10,+ users. Client CRM Customer Service is in process of implementing Customer Engagement software platform(Salesforce.com Service Cloud) that would assist the client in making the transition from multi-channel transactional call centers to omni-channel customer care centers.
The new solution would enable UPS to provide customers with seamless and easy experiences no matter which channel (phone, chat, email, web-to-case, social, text, digital self-service) or device (desktop or mobile) they were using.
Furthermore, the client is looking for a single, configurable platform solution that would replace functionality currently provided by multiple disparate UPS legacy applications. This monumental shift would positively impact customer satisfaction, user productivity, user adoption and total cost of Ownership.
The position requires the following skills: Strong analytical skills. Strong business acumen. Expert understanding and experience with the Salesforce.com Service Cloud platform administration, configuration and customization.
Understanding of implementing CRM packages with best practices, data models, APIs, and integration tools. Successful candidate will have full implementation life cycle experience with Water Fall and Agile development methodologies.
Details of Position:
The prospective candidate should also have experience in project implementations with vendors (System Integrators),
Statements of Work, Service Level Agreements and design/code reviews.
Additionally, working knowledge with Web Development and Integration technologies is a benefit.
Management Skills: Strong oral and written communication skills. Excellent presentation skills. Detail oriented work ethics. Team player
Primary Skill: Salesforce.com Service Cloud
Jboss - Advanced
SQL Language - Advanced
SQL Programming - Advanced
HTML - Intermediate
Web Development Technologies - Expert
Structured Systems Analysis - Advanced
Data Modeling - Intermediate
Internet Development Architecture & Design - Advanced
GUI Design - Advanced
Oracle - Intermediate
Technical Knowledge of Hardware & Software - Advanced
Business Process Analysis - Expert
Soap UI - Intermediate
Scrum - Intermediate
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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, arrest and conviction records, or any other characteristic protected by law. Positions located in San Francisco, California will be administered in accordance with the Fair Chance Ordinance.