Systems Operations Engineer

Seismic   •  

San Diego, CA

Industry: Technology

  •  

Not Specified years

Posted 34 days ago

Description

  • Identify tools needed to monitor custom solutions put in place by Solution Architects and Implementation Engineers.
  • Successfully implement use of monitoring tools and customize to meet monitoring and alerting business needs.
  • Analyze logs and error messages to determine source of issue. Debug code and troubleshoot to try and resolve issues. Deliver troubleshooting steps and debugging info to engineering teams for resolution.
  • Create documentation and processes to allow Engineers to restore service by performing triage, recovery and validation steps for application, network, system and databaseevents.
  • Establish procedures for alarm handling and escalation.
  • Create reporting and analysis for health of monitored solutions and identify areas of risk and customer exposure.
  • Establish framework for NOC duties and responsibilities. Identify coverage and response needs for monitored assets.
  • Identify hand-offs between departments, SLAs, and responsibilities between groups.
  • Responsible for the tracking of incidents and requests from initial identification through to resolution, ensuring that appropriate categories for logging and escalating incidents and requests are used.
  • Establishing feedback loop between technical solutions and stakeholders for ongoing improvements.
  • Work closely with Solution Consultants and Implementation Engineers to scope monitoring and alerting needs for customer solutions in advance of implementation.

QUALIFICATIONS

  • Some knowledge (and experience) of programming languages, enough to follow code execution, detect code errors, debug, and make minor fixes.
  • Experience working with Microsoft Azure environments
  • Excellent (advanced) knowledge of SQL
  • Troubleshooting skills (patience and determination to find and solve problems)
  • Strong priority management skills and proven problem-solving skills.
  • Highly organized and self-starting.
  • Strong Communications skills (written& verbal).