The Systems Integration Engineer (SIE) is responsible for working with mid-level to large clients to install, integrate, and configure the Intradiem platform within the client environment. The SIE will act as the customer-facing, technical point of contact throughout the project lifecycle, including pre-sales. During implementation, the SIE is responsible for configuring and troubleshooting integrations with the client's ACD, WFM, KPI, UMA, LMS systems and agent desktops. Post implementation, the SIE will provide support for technical issues, hot fixes, upgrades, and client follow up.
What Will You Be Doing?
· Leads technical discussions with clients throughout the project lifecycle.
· Manages the implementation of all integrations.
· Troubleshoots technical issues by confirming the validity of the problem, seeking known solutions, and compiling detailed documentation as required.
· Understands and follows Intradiem's and the cus
Valid through: 2020-3-4