Systems Engineer

Salary depends on experience
Posted on 02/22/18
Overland Park, KS
Salary depends on experience
Posted on 02/22/18

Job Description

Company Overview:

Netsmart Technologies is the largest supplier of enterprise-wide software solutions for health and human services providers. Netsmart’s clients include health and human services organizations: public health agencies, mental health and substance abuse clinics, psychiatric hospitals, and managed care organizations. We became the industry leader through the creation of cutting edge software solutions to meet our client’s needs. This level of creation and product evolution is only made possible by assembling a team of the best and the brightest talent in the industry.

Systems Support Engineer Overview:

The Systems Support Engineer will be responsible for the management of client environments around the country, and within our cloud application environment. This role will involve the installation, configuration, upgrading, troubleshooting, and performance management of applications and databases within client environments of all sizes, operating system platforms, and technical complexity and Network Operation Center.  20% of time is spent in unplanned activities and 80% in planned activities.  

Responsibilities:


•        Update, Install, configure, administer, and troubleshoot multi-site Linux/UNIX and Windows based Netsmart application environments for both turn-key and cloud clients


•        Work to resolution client system outages


•        Work directly with clients to resolve issues, schedule updates, and provide guidance on system level best practices.


•        Support enterprise database systems; MS-SQL, Intersystems’ Caché, and Oracle included


•        Complete basic Windows or Linux administration tasks, including patching, configuration of server roles and features, and installation of software packages


•        Complete various documentation assignments, as assigned by departmental management or team leaders, including: white papers, work instructions, wiki articles, client documentation, site sheets, knowledgebase articles, purchased productdocumentation, client communication, and otherdocument types


•        Provide exceptional customer service to Netsmart customers including rapidly responding to customer inquiries, addressing customer complaints, escalating customer issues to departmental leadership, and providing follow-up communications per departmental guidelines


•        Work within the HIPAA and ISO27000 series security and privacy governess models in implementing and securing client environments


•        Additional tasks assigned by department management, appropriate for the employees’ demonstrated level of expertise


•        Follow departmental processes and policies


•        Must be available to work Night Shift (third shift) or Second Shift as required plus on-call rotation as needed

  Requirements:


•        Experienceworking with the Windows Server Platform, enterprise management experience a plus


•        Experienceworking with SQL Server enterprise database systems, performing installation setup, basic configuration and troubleshooting. Experiencewith performance monitoring, and optimization a plus


•        Experienceworking with VMware or other enterprise virtualization technologies in a live, production environment


•        Experience implementing and troubleshooting server systems in WAN/LAN environments


•        General understanding of networksecuritytechnologies including firewall, VPN and IDS


•        Working knowledge of IT standards, concepts, best practices, and procedures—relies on knowledge, experience and judgment to plan and accomplish goals


•         Excellent verbal and written communication skills for purposes of both communicating with System Engineering team members   as well as to other staff members


•        Ability to prioritize attention and workload to focus on customer priorities


•        Working knowledge of standard networking, systems and database principles


•        Works well under pressure


•        Must possess creative problem solving skills


•        Demonstrates strong quantitative, analytical and conceptual thinking skills


•        Must work well within a time sensitive environment


•        Strong communication skills, with fluency in written as well as verbal English essential


•         Bachelor’s degree from an accredited university, or equivalent practical experience

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