Systems Engineer

Iron Mountain   •  

Collegeville, PA

Less than 5 years

Posted 298 days ago

This job is no longer available.


•Troubleshooting and resolution of technical issues and functional questions

•Analyzing and execution of Stored procedures to run the ad-hocreports

•Analysis and investigation of application failures

•Technical Research, Troubleshooting, root cause analysis of system and application related issues

•Providing workaround solutions to the reported problems

•Provide “How To” user support not resolved by Level 1

•Outage resolution & performance stabilization

•Incident resolution within agreed SLAs

•Incident closure with appropriate product types and classification details

•Handle Information requests and ad-hoc queries

•Managing queue, prioritizing tickets, ensure proper assignment and closure of tickets

•Monitoring alerts of batch jobs and applications while being on call

•Convert Incidents into problem as required along with supporting data and procedures

•Understanding & analysis of user requirement for minor enhancements.

•Update the knowledge base on new issues and resolution

•Identify reasons to reduce number of incidents

•Support metrics reporting ( Monthly/Quarterly)

•Managing and Performing recurring and scheduled activities

•Ensure IT processes related to security, compliance are followed


  • At least 2 years of experience in an application support role

  • Strong written and verbal communication skills with the ability to present

  • Demonstrates professionalism, integrity, and a positive attitude

  • The Engineer must have excellent verbal and written communication skills and be able to interact appropriately given a specific target audience.

  • They must be able to work within and between groups within the organization including Leadership. Patience and understanding of business and customer impact is paramount.

  • Programming (Progress and/or SQL) and analytical skills

  • Customer satisfaction orientation

  • Ability to demonstrate creative thinking

  • Ability to develop relationships, work well with teams, and influence others

  • Industry and/or company knowledge

  • Exhibits a positive approach and the ability to work efficiently as either an individual contributor or team lead

  • Strong willingness to learn new technologies, dive into challenges and take direction

  • Understand technical components of the job

  • Successful adapting to change

  • Attention to detail and process oriented

  • Effective time & prioritization management

  • Global/International Oriented

  • ITIL V3 Foundation certification (preferred)

  • Languages : XML, PL SQL

  • Databases : Oracle, 4GL/Progress is a plus

  • Operating Systems : Windows, Linux, Unix

  • Software Management : JIRA, ticket tool (Assyst, Remedy, HPSM, Service Now)

  • Bachelor's Degree

    Requisition # 2018-16893