Job Description

defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company’s comprehensive suite of originations, servicing, and analytics solutions together with technology-enabled processing services creates a flexible, configurable, and scalable platform that addresses lenders and borrowers ever-evolving needs. defi SOLUTIONS combines the expertise of defi SOLUTIONS and the former Sagent Auto Lending with the backing of Warburg Pincus, Bain Capital Ventures and Fiserv.

Position Purpose:

defi SOLUTIONS is in a pivotal transition stage as it looks to establish market dominance in the auto lending space. We are investing significantly in our future and are currently looking for candidates that will help us implement a variety of enterprise initiatives. An ideal candidate for us is a team player that is looking to quickly make a name for themselves in a fast-growing business. This person will be key to our successful implementation of “best in class” Corporate IT Solutions

As a Systems Engineer III within defi SOLUTIONS ITSM & Corporate IT Services Organization, you will provide technical support to other Team Members, support strategic initiatives, oversee and in some cases directly build and maintain defi’s internal infrastructure.

Essential Job Responsibilities:

Configures, manages and provides technical support for physical and virtual environment (Microsoft Hyper-V), including hosts, operating systems, SAN storage, network infrastructure; perform upgrades as needed
Configures, manages and provides technical support of a Windows-Server based network, including Hyper-V clustering, Active Directory, RDS, roles of Windows Server (DNS, DHCP, IIS, AD, Print, DFS-R etc.)
Provides configuration and technical support for Microsoft Azure, Office365, Enterprise PKI platform, Okta identity Platform and other Corporate Software Applications
Maintains strict security standards, ensure data protection and PCI compliance in design and execution
Responsible for vulnerability remediation execution and follow through
Participate in enterprise level security audits and successfully resolve findings using industry security best practices
Be part of the team that designs, manages and supports the LAN/WAN and Wireless for all locations
Leads assigned technical projects and program components to deliver services in accordance with established objectives
Ensures the availability, continuity, and security of data, information and systems related to the organization
Performs routine preventative maintenance on hardware and software applications
Available to provide 24-hour on-call support on a rotating basis
Ability to understand business needs, designing and deploying solutions that meet business operational and strategic goals
Assist, as needed, with financial forecasting of expenses, budget and capital expenditure planning
Act as liaison to internal defi organizations and external entities, vendors and customers
Address higher level support calls and collaborate with team on complex issues
Performs other duties as required

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Required Qualifications:

Bachelor’s degree in Computer Science, Computer Engineering, MIS, related discipline or equivalent experience
Excellent verbal and written communication skills
Strong organizational and interpersonal skills with the ability to multi-task
Strong analytical and troubleshooting ability with strong detail orientation
Ability to work efficiently and productively with minimal direction or guidance
Experience with data center networking in a virtualized server environment (Hyper-V & VMWare)

Preferred Qualifications:

Master’s degree in Computer Science, Computer Engineering, MIS, related discipline or equivalent experience
Technical certification (MCSE, MCSE: Private Cloud, CCNA) preferred
Job Related Experience:
Minimum 5 year experience in a similar role preferred
Knowledge of network operations, hardware, virtualization, storage, and security is required
Knowledge of Office365, Azure, SAN storage, Active Directory, Group Policy, Domains Services, Barracuda Load Balancer, Cisco Wireless and backup technologies required
Troubleshooting and logical thinking skills with all aspects of technology: desktop, server, networking
Experience with Windows Server
Experience with Microsoft applications
Experience with network management and security solutions
Wireless network and security
Experience with routing, switching, and firewall on Cisco and Checkpoint hardware platforms a plus
Experience of Genesis Cloud Call Center offering a plus
Experience with SAP Concur, Dynamics 365, ServiceNow, ADP SaaS a plus

Valid through: 2/18/2021