$80K — $100K *
The Cisco Voice Technician installs, configures and troubleshoots Cisco Call Manager technical support on a wide range of customer repair tickets including Cisco Unity (Voicemail). Performs the basic analog and VoIP telephone equipment installation and maintenance. Assists in procurement and maintenance of voice services for client’s enterprise wide. The system engineer manages major telecommunication projects involving remote site locations.
Provides technical support to assist customers on a wide range of repair tickets and requests for add, moves and changes.
Installs, tests, maintains and repairs telephone system equipment.
Maintains site specific telephone line termination records and prepares written status reports.
Familiar with standard concepts practices and procedures within the telecommunications field.
Analyze and recognize problems working with our Cisco Voice Engineer in escalations.
Establish and maintain effective interpersonal relationships with customers on a daily basis.
Remote site network implementation and maintenance.
Escalation-demonstrates timely and effective issue escalation to the appropriate parties.
Projects/priorities-manages multiple complex priorities and projects.
Documentation-constructs and maintains clear, concise, and relevant documentation.
Workflow- works with customer to understand business unit workflow by using published organizational methods and tools.
Expectations-manages customer expectations to ensure alignment with organizational goals and objectives
Supervision-works under indirect supervision
Education and Training:
Associate Degree or bachelor’s degree preferred and/or equivalent.
Information Technology in Computer Systems Technology or equivalent.
ITIL Foundation Certification.
Minimum 3 to 5 years’ experience in Telecommunications and related equipment
Prior experience in healthcare preferred
Possess knowledge of basic project management skills
Experience with the following office automation tools:
Microsoft Office Suite
Atlantic Health System aims to deliver the highest quality, safety and care combined the best experience for our patients and their families. We are confident that you will find success within Atlantic Health System, which has been named for the 12th year in a row to Fortune’s “Top 100 Best U.S. Companies to Work For” list. We believe you will find that our culture of collaboration and care exemplifies the value we place on our patients, their families and our employees.
Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.
Valid through: 11/3/2020