Systems Engineer in Cleveland, OH

$80K - $100K(Ladders Estimates)

Howard Hanna Real Estate Services   •  

Cleveland, OH 44102

Industry: Real Estate & Construction

  •  

Less than 5 years

Posted 55 days ago

SUMMARY OF JOB: The Systems Engineer is responsible for administration and operations of enterprise IT infrastructure. The Systems Engineer also acts as a 2nd or 3rd tier support for troubleshooting and resolution of infrastructure issues within the IT department.

DUTIES & RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

• Build, support, maintain and improve all aspects of IT infrastructure between network and application layers including Windows servers, virtualization, storage, Active Directory, back-ups, messaging, monitoring and patching

• Act as 2nd or 3rd tier internal support for resolution of IT infrastructure issues including coordination of internal and external support teams

• Monitor and report performance of infrastructure against KPIs and take preemptive measures to minimize disruptions and outages

• Identify opportunities and recommend solutions to improve overall infrastructure health, efficiency and cost

• Act as technical lead on IT infrastructure projects and improvement initiatives

• Train and mentor Help Desk to diagnose and resolve basic IT infrastructure issues

• Coordinate third-party consultants and vendors in support of projects and operations

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• 3-5 years of related IT infrastructure experience along with working knowledge of customer service, networking, security and application topics

• Technical proficiency with Microsoft platforms (Server OS, Active Directory, System Center, Exchange, Office 365, PowerShell , etc.) hypervisor technologies (Microsoft, VMware, etc.), enterprise storage providers (EMC, Nimble, Pure, etc.), terminal server platforms

• Excellent written and verbal communication skills

• Comfortable under high-stress and exhibits poise and focus

• Effective prioritization and project management skills

• Demonstrated analytical and problem solving skills, attention to detail

• Bachelor's degree in Computer Science, Information Science, a related field or 3-5 years of related experience


Valid Through: 2019-10-15