Systems Engineer (Desktop-EUC Engineer) at Altair Engineering in Irvine, CA

Systems Engineer (Desktop – EUC Engineer)

Job Summary:

Our client in Irvine, CA is looking for a Systems Engineer (Desktop – EUC Engineer) This is a contract position.

What You Will Do:

Responsible for configuring, operating, and maintaining PC, Mac, Linux workstations, VDIs, and various tablet platforms.

Develop and support standard and custom images (Windows 10, Linux, macOS, and VDIs) for all end-user compute standards

Formulate packages for software distribution and patching

Ensure software updates don’t negatively impact critical business applications or user experience.

Provide the last line of defense for end-user compute support within IT

Design, administer, and manage Desktop Engineering environments such as ConfigMgr (SCCM), Jamf (Casper), MBAM (Encryption-BitLocker), and Intune.

Execute a Modern Desktop Management strategy that meets the business needs of a modern and rapidly growing organization to deliver consistent, secure, and scalable end-user services

Manage enterprise systems and leverage your scripting skills to automate activities

Develop and maintain End User Computing policies (including desktop group policies), standards, and procedures for hardware and software

Develop positive relationships with the business and other functions involved in downstream technical processes

Collaborate with members of the information security, network, and cloud teams to ensure images and support model meet user requirements and align with the overall IT technology portfolio, processes, and procedures

Document standards and provide on-going training to more junior members of the deskside support and ServiceDesk teams

Look to continually improve all aspects of the deskside engineering and end-user experience

Basics:

At least 6-8 years (or relative) in a Systems or Desktop Engineering role, where you learned the nuances of IT Administration

Bachelor’s is preferred for this position

Experience with: ConfigMgr (SCCM), Jamf (Casper), Active Directory, Windows Upgrades, Group Policy, Application and Desktop Virtualization (VDIs), Mobile Device and Applications Management (MDM/MAM), Windows/OS Migration/Upgrades, Office365 Suite Support, Level 3 escalation support, DNS, NTP, DHCP, LDAP, wired and wireless networking

Experience with developing, updating, and supporting a Linux Operating System

Expertise in complex software configuration for standard and specialized software

Experience in monitoring End User Computing operations and providing metrics

2 to 4 years of scripting experience such as Python, Powershell, or other automation tools

Experience with implementation of Windows Autopilot (Intune Feature) is a plus

Tech Savvy – Ability and passion for learning new technology and tools

Passion for Customer Support – A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on time

Ability to communicate at all levels within the organization – Business Stakeholders, Senior Managers, and C-Level Execs

Prioritization Skills – The ability to analyze support requests and prioritize them based on impact

Discipline – The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication

Ability to articulate technical solutions to non-technical users in simple and easy to understand terms

Self-Starter – The ability to actively look for effective tasks to complete in times of low tickets

How You Will Be Successful:

Envision the Future

Communicate Honestly and Broadly

Seek Technology and Business “First”

Embrace Diversity and Take Risks

What We Offer:

Competitive Salary

Comprehensive Benefit Package

401(k) with matching contributions

Paid Time Off

Employee Discounts

Free training on all Altair products

Why Work with Us:

Altair is a global technology company that provides software and cloud solutions in the area of data analytics, product development, and high-performance computing (HPC). Altair enables organizations in nearly every industry to compete more effectively in a connected world, while creating a more sustainable future. With more than 3,000 engineers, scientists, and creative thinkers in 25 countries, we help solve our customer’s toughest challenges and deliver unparalleled service, helping the innovators innovate, drive better decisions, and turn today’s problems into tomorrow’s opportunities.