Systems Engineer

  •  

Broomfield, CO

Industry: Professional, Scientific & Technical Services

  •  

5 - 7 years

Posted 32 days ago

  by    Ron Easky

Systems Engineer II – TOC (Technical Operations Center)

Denver suburb

Opportunity:

Our client has an employee opportunity for a systems engineer that will be part of a skilled and cohesive group focused on a portfolio of integrated complex customers, building a strong understanding of their business & IT environment. This customer facing role will involve end to end operational services, including Incident, Request, and Change management.

Responsibilities: Services of customer environments, including administration and support for operating systems, virtualization platforms, tape backup, and disk storage.

  • Primary responsibility is to provide Tier II level break/fix Incident Management support for escalated customer outages by utilizing experience, skills, education and training to provide timely restoration of services.
  • Assemble and update documentation in the form of incident and change management tickets.
  • Verify validity of alarms and follow triage/resolve troubleshooting procedures as outlined.
  • Follow outlined procedures for customer notification and escalation.
  • Identify chronic and/or systemic problems and take action to identify root cause and remediate.
  • Review logs and performance reports for emerging problems and initiate preventive action.
  • Manage incidents and engage additional internal teams and external vendors as required.
  • Perform changes, including planning, preparation, and execution on managed infrastructure.
  • Maintain technical expertise and required industry certifications and stay current with new and emerging technologies.

Experience & Skills:

  • Minimum 5 years proven industry experience in a production support role for a large enterprise or service provider environment performing fault analysis using common troubleshooting tools and techniques.
  • Strong experience and knowledge with various Unix and Windows based server operating systems, including the following:
  • Windows Server
  • Linux Server
  • ESX/VMware
  • VSphere vCenter
  • Site Recovery Manager
  • Windows Clusters
  • Active Directory
  • Network configuration -
  • IP addressing
  • Routing
  • DNS
  • Teaming
  • SAN Connectivity
  • Basic scripting
  • Citrix
  • Working experience with HP OMi, NNMi a BIG Plus. In addition to other SNMP and monitoring tools experience, such as Zenoss, CA SystemEdge, Netsnmp)
  • Working knowledge of other Unix based operating systems (Solaris, AIX, HPUX)
  • Strong Working knowledge of storage and backup technologies (EMC, Netapp, NetBackup).
  • Experience with ServiceNow ITSM platform a Plus.
  • Ability to facilitate discussions to resolve technical issues with multiple teams.
  • Strong customer service and communications skills (written and oral) are required.
  • Solid operational supportexperience and technical troubleshooting skills.
  • Working knowledge of networking standards and device connection troubleshooting
  • Working knowledge of Symantec End-Point Protection and ability to troubleshoot and remove a virus
  • Ability to learn and respond to demands in a fast-paced, highly technical environment and to manage multiple projects and responsibilities.
  • Ability to effectively work in a team environment as well as independently.
  • Good organizational, time management and service delivery skills.

Preferred:

  • B.S. Degree, Computer Science or similar engineering degree or equivalent work-related experience
  • MCSE or RHCSE certification
  • Completion or progress towards higher level VMware certifications such as VCP, VCAP, Data Design and Data Center Admin

Benefits:

Company offers a high growth environment with excellent compensation and immediate eligibility for our 401(k), health/dental insurance, educational assistance, and more

Salary

$90K - $100K