Systems/Networking Support Engineer (Japanese + English)

EPAM Systems   •  

Austin, TX

Industry: Professional, Scientific & Technical Services


Less than 5 years

Posted 177 days ago

This job is no longer available.


You are curious, persistent, logical and clever – a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a Systems/Networking Support Engineer (Japanese + English). Scroll down to learn more about the position’s responsibilities and requirements.

EPAM Systems provides 24/7support service for major cloud platform users. Support team is distributed between multiplelocations. We are hiring people to extendsupport in the Japaneselanguage.


  • Provide support to customers using Cloud Platform products, solutions and APIs including Google Compute Engine and related services
  • Provide technical assistance and support as part of a global 24x5-support organization
  • Work closely with engineers and product managers to improve the product and make our customers successful
  • Provide incident management, problem management and change management: change requests and incident ticket handling for the remaining infrastructure teams
  • Provide technical and developersupport to customers using Cloud Platform products, solutions and APIs
  • Follow notification and escalation procedures
  • Follow standards for communications with business involving operational issues


  • Excellent oral and written English and Japanese communication skills
  • At least 3+ years’ experience fully as Systems Engineer or a combination of Networking and Sysadmin
  • Strong knowledge of Linux/Unix and Windows Server
  • Familiar with Shell scripting
  • Familiar with multitasking and multiprocessing
  • Capable to set up monitoring, conduct performance audit and performance optimization
  • Strong understanding of administration (user accounts, permission models, access control)
  • Familiar with networking (NAT, DNS, firewalls, basic routing, load balancing, etc.)
  • Experience troubleshooting Linux performance (CPU, memory, I/O)
  • Strong troubleshooting skills and familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace)
  • Familiar with SQL
  • Familiar with cloud computing
  • Strong business ownership and customer focus

Nice to have

  • Experience with VMs (Google Compute Engine, VMware, Amazon EC2, etc
  • Familiar with BigQuery, Cloud Storage and Cloud SQL
  • Coding ability in one or more languages (Java, Python, C++, etc.)
  • Familiar with software commonly used on VMs (MongoDB, Hadoop, etc.)
  • Experience in deploying and managing distributed systems and clusters
  • Familiar with web and mail protocols (HTTP, TLS, SMTP, etc.)
  • Expected to be able to follow and understand a defined ITIL/ITSM process, train other team members, and contribute in process improvemen