$80K — $100K *
Conagra Brands is a company that is driving growth and shareholder value through innovation of new consumer products, reinventing the existing product portfolio, M&A and building a culture that is inspiring, innovative and fun. In the Global Business and Information Services (GBIS) organization, we partner with business functions to enable new capabilities, while exploring and activating some of the latest emerging technology to support the overall business strategy. The role of Systems Analyst – ServiceNow Platform, is focused on understanding key business processes and analytics, IT services requirements and close collaboration with our managed service partners to deliver modern service management and business outcome monitoring.
o Participates in strategy discussions and other business unit discussions to understand and capture high level business needs.
o Proactively communicates status of IT effort and incidents to key business stakeholders.
o Develops requirements for new computer programs, constructing workflows and diagrams.
o Prioritizes requirements with the business stakeholders.
o Understands end to end application environment and works with architects to validate capabilities are being build according to strategic direction.
o Validates business and technical requirements are met during the project delivery process.
o Oversees IT Outsourcer service management (problem management, issues escalation, and change management).
o Assists with the design, build and test applications, and provide maintenance support
o Participate in rapid planning, design, coding, unit testing, and review
o Provide basic design documents and translate into component-level designs to accelerate development.
o Assist in developing technical documentation; participates in test-plan development, integration and deployment
o Reviews project requirements, functional specifications and detailed designs of application solutions for fellow IT functions and project management.
o Assists with developing detailed technical specifications and designs for projects / system enhancements
o Develops operating procedures and user manuals for transition into routine operations
o Oversees and provides guidance to IT Outsourcer for application administration, development, configuration and continuous improvement opportunities.
o Assist with tracking and influencing IT Outsourcer service performance and escalation
o Partners with application software vendors on services, system lifecycle and contract/license management
o Assists in financial management and forecasting for associated IT costs
o Bachelor’s Degree Required (Computer Science or other degrees)
o 3+ years in Information Technology or relevant experience
o Understanding of systems architecture concepts and methodologies.
o Working knowledge of relevant application platforms and their application
o Understanding of infrastructure platforms and their application
o Ability to define a project plan and lead project
o Experience working with an outsourced vendor
o Working knowledge of enterprise applications
o Ability to travel up to 10% annually
o Take responsibility for a project and technical solution.
o Ability to configure and implement ServiceNow (preferred)
o Experience from at least 3 projects with implementation / configuration of ServiceNow (preferred)
o Ability and competence to define, design and implement processes within ServiceNow (preferred)
o Experience working with ITIL (preferred)
o Experience working with the CMDB and ITOM modules of ServiceNow (preferred)
Valid through: 8/27/2020