Systems Analyst (Automation, App Support)

$100K - $110K
Posted on 02/22/18 by Eric Uliano
5 - 7 years experience
Software
$100K - $110K
Posted on 02/22/18 Eric Uliano

Summary

  • Managing and supporting all aspects of production Charles River IMS systems for multiple clients as part of Charles River Saas Operations and SaaS strategy.

Responsibilities

  • Working closely with clients, provide application administration and support for client production Charles River IMS solutions, including:
  • o User administration/privileges
  • o Configuration and testing of software changes and operational processes
  • o Interface/integration configuration, testing, and support
  • o Assistance resolving escalated problems
  • o Migration of changes and problem resolutions to production environments
  • o System availability
  • o Performance troubleshooting
  • o Charles River IMS and database software patches
  • o Charles River IMS version upgrades
  • o Business Continuity/Disaster Recovery assistance
  • Working with CRD colleagues to smoothly transition new clients to production operation.
  • Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.
  • Participation in the development and on-going refinement, enhancement and continuous process improvement for the services.
  • Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.

Requirements

  • Experience in managing and supporting mission critical production software applications is required.
  • Experience with SQL, MS SQL Server preferred.
  • Proven ability to work in a mission-critical operations and support environment.
  • Experience or familiarity with servers and networks is preferred.
  • Proven ability to partner with various internal departments to deliver superior customer service.
  • Periodic off-hours support.
  • Occasional travel to customer sites for planning and review meetings

Qualifications

  • A BS degree in a technical discipline such as Computer Science, Engineering, Mathematics or a BA in Finance or Business with an IT concentration.
  • A minimum of 5+years of progressively responsibleexperience.
  • Experience in managing and supporting mission critical production software applications is required.
  • Experience with SQL, MS SQL Server preferred.
  • Experience in DevOps (or related) technologies is preferred.
  • Proven ability to work in a mission-critical operations and production support environment.
  • Experience or familiarity with servers and networks is preferred.
  • Proven ability to partner with various internal departments to deliver superior customer service.
  • Break down moderately complex processes into simple and reliable components.
  • Experience with automation using scriptinglanguages such as Python/ Perl and PowerShell.
  • Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.
  • Database software or IT technical experience.
  • Charles River IMS or securities trading software experience is preferred.
  • A background in portfolio management and trading system applications is preferred.
  • Any experience with the following is preferred: databases, server operating systems, servers, networks, job scheduling software, system monitoring software, clusters/high availability systems, Disaster Recovery/Business Continuity, FIX.
  • Strong written and verbal communication skills.
  • Ability to manage multiple, simultaneous priorities.
  • Proven organizational skills with attention to detail.
  • Ability to achieve results without close supervision.
  • Self-motivated with the ability to operate independently and also has the strong desire to work as a member of a team.
  • Demonstrated practical, hands-on, ?can-do? approach, and the ability to work efficiently and creatively.
  • Strong analytical and problem-solving skills.
  • Travel may be required? 10% to 15% per calendar year.

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