The Systems Administrator supports the hybrid cloud infrastructure and its applications. The Infrastructure Operations team is responsible for monitoring all infrastructure and systems, remediating incidents, coordinating escalations, running supportbridges, providing customer service and performing all operations & maintenance activities of hybrid cloud resources.
-Manage, coordinate, track, report, process and work tickets daily and across shifts.
-Manage, coordinate, implement and remediate security compliance & vulnerabilities.
-Provide system and application diagnoses to remediate issues while engaging other teams as needed.
-Provide compute resource system and application monitoring & remediation support.
-Provide advanced system and application access management support.
-Support and coordinate the implementation of middleware products, COTS, GOTS, and FOSS.
-Serve as Tier 3 service desk escalation support to customers and application owners.
-Provide and coordinate Tier 2 and 3 technical support to the application teams.
-Provide Tier 3 troubleshootingsupport for physical and virtual based server systems.
-Develop/review SOP's and other documentation for use within the operations team.
-Perform tasks based on SOP's to perform system and application changes as required.
-Increase day-to-day operational efficiency and accuracy via the use of automated tools and scripts.
-Develop new operational dashboards using available tools (Splunk, SolarWinds, etc.).
-Support the writing and delivery of daily infrastructure analysis reports.
-Coach, mentor and train staff.
-Bachelor's Degree in a relevant major from an accredited college or university with 3+ years of continuous and progressive experience or Master's Degree in a relevant major from an accredited college or university with 1+ years of continuous and progressive experience.
-Experience managing Red Hat Enterprise Linux in a medium (250+ systems) enterprise environment.
-Experience deploying, troubleshooting, administering and using Red Hat Enterprise Linux 7.x.
-Day-to-day fluency using Microsoft Active Directory to manage policies & user objects.
-Proficient at scripting using at least one language: bash, sh, powershell, python, ruby, etc.
-Knowledge of security policies and general vulnerabilities management.
-Expert infrastructure/system/application troubleshooting abilities.
-ITSM products (i.e. Remedy or ServiceNow) CRQ/WO/INC/KMS management.
-Experience deploying, troubleshooting, administering and using Microsoft Windows 2012 R2.
-Experience automating or orchestrating the provisioning of new services.
-Experience with Amazon Web Services GovCloud (AWS) (EC2, S3, Snaps, Cloudwatch, etc.).
-Knowledge of configuration and auto deployment tools (Ansible, Puppet, Chef, etc.).
-Familiarity with source and artifact control, configuration and knowledge management.
-Knowledge of NIST Information Security Guidelines and FISMA Compliance standards.
-Relevant knowledge of current and emerging technologies.
-Proficient in developing infrastructure-as-a-code solutions for continuous deployment.
-Experienced in supporting project teams in all phases of SDLC.
-ITIL v3.0 or Foundation Certifications highly recommended.
-Microsoft and/or Red Hat certifications highly desired.
Keywords: Greenbelt MD Jobs, Systems Administrator, RedHat Enterprise Linux, RHEL, Active Directory, Scripting, Vulnerability Management, ITSM, Windows 2012 R2, Maryland Recruiters, Information Technology Jobs, IT Jobs, Maryland Recruiting
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