Systems Administrator

University of Rochester   •  

Rochester, NY

Industry: Education


Less than 5 years

Posted 163 days ago

This job is no longer available.


Under direction within Department guidelines and standards:

System Administration

  • Build new servers following established procedures for deployment
  • Provide full support for implementation of new system, including the development of Deployment Guides, Operations Manuals, SOPs for failover, recovery, etc.
  • Provides Windows Server OS support for versions 2003 thru 2106.
  • Provides Citrix Server support for version 5.5 thru 7.x


  • Triage all Incident/Request for Service Tickets to the Server Infrastructure Group.
  • Resolve P1 thru P4 tickets to Server Infrastructure Group (SIG) or escalate to appropriate SIG team member based on established SLAs.
  • Respond to technical questions or forward to ISD, University IT, and or vendor as appropriate
  • Perform change controls based on established processes and procedures for Microsoft Windows server based Hardware and Software
  • Maintain System Summaries and Technical Recovery Plans
  • Investigates new technologies and employs state-of-the-art tools that best meet a situation's needs
  • Serves as the bridge between end users and the system vendor and ISD resources
  • Participates in system upgrades and Proof of concept projects.

Project Management

  • Coordinates various steps within project identifying dependencies and impediments
  • Reports to management on progress/problems encountered with projects
  • Recommends alternatives to get around obstacles


Bachelor's degree in a related discipline such as Computer Science, Business, Mathematics, Statistics, Science or Engineering and 3-4 years of related experience, preferably 1-2 years in a supervisory capacity; or an equivalent combination of education and experience.  Master’s degree preferred

Preferred Requirements:

  • 3-4 years of experience in technical support and system administration for Windows Server Operating systems required.
  • Bachelor’s Degree in Information Technology, Business Administration or other related field.
  • Proven work history as self-starter, of taking initiative to seek out additional responsibilities and of a desire to learn new skills.
  • Excellent analytical and problem solving skills.
  • Detail-oriented with a proven ability to manage projects.
  • Customer service experience.
  • Strong writing skills preferred.
  • Adaptable to changing priorities, tasks, and work schedules to meet SLAs
  • Work under pressure and time constraints
  • Available to participate in after-hours on-call support as needed.