$80K - $100K(Ladders Estimates)
Creates and tests the software distribution packages for enterprise software deployment to remote physical and virtual desktop systems, provides support and upgrade planning for assigned technical software, provides second level of technical troubleshooting support for internal staff, develops and updates existing documentation of technical software products as assigned, coordinating support from vendors, participate in project planning sessions, and assists the senior analysts in identifying emerging technology.
1b. Systems Management: Provide support and upgrade planning for assigned technical software utilized by the Technology group to include but not limited to Microsoft-related products, SCCM and SCOM Systems, Citrix XenDesktop and XenApp systems, and experience with IT Ticketing Systems.
2b. Technology Deployment: Creates and tests the software distribution packages for enterprise software deployment to remote physical and virtual desktop systems.
3b. Solutions Management: Provide second level of troubleshooting support to internal staff members. This includes, but is not limited to, researching recurring technical issues or failures, coordinating support from the appropriate vendors, and leading the remediation process.
4b. Documentation: Develop and update technical as it relates to all software maintained by the Distributed Client Services group.
5b. Project Management: Participate in planning sessions and on site reviews for new or upgrade installations. Coordinate hot fixes with user community and internal staff. Assists the Senior Administrator in managing the approval of changes in accordance with the KSC System Management practices. Collects project details for reporting purposes.
6b. Research and Development: Assist the Senior Analyst and management in identifying new and emerging technology to enhance and improve the business.
7b. Systems Monitoring: Monitor and maintain uptime and performance data for all pertinent software systems.
EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS
(A = basics; B = preferred)
Bachelor's degree or equivalent experience with a technical certificate (i.e. Microsoft MCSA, MCSE, MCDST, MCP, or equivalent).
5+ years of technical support analyst experience with advanced troubleshooting skills. Advanced knowledge of MS Windows and Office products.
Remote software delivery software and the creation of standard software packages for deployment. Knowledge of asset management, and remote management systems. Knowledge of TCP\IP in LAN\WAN environments and experience with DNS and WINS.
Either Microsoft MCSA, MCDST, MCP, or demonstrated progress towards certification.
Valid Texas Driver's LicenseB.
Microsoft Certified Systems Administrator (MCSA) or Microsoft Certified Systems Engineer (MCSE)
Advanced knowledge of Windows scripting as needed to automate various tasks..
Proficient in VB or Perl scripting.
Excellent verbal and written skills.
Ability to develop and train users in use of software applications.
Valid Through: 2019-10-18