Systems Administrator

Apriva   •  

Scottsdale, AZ

5 - 7 years

Posted 228 days ago

ID: 338

Description

JOB RESPONSIBILITIES :

  • Field escalated problem tickets from the Tier 1 service desk to resolve application and software issues within servers, databases, and other mission-critical systems.
  • Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.
  • Communicate application problems and issues to key stakeholders, including management, development teams, and unit leaders.
  • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
  • Maintain and enhance performance of all new and existing software and applications across the organization.
  • Identify and learn appropriate software applications used and supported by the organization.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Manage and/or provide guidance to junior members of the team.
  • Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.
  • Implement security patches on software and hardware as required to maintain compliance
  • Must maintain flexible hours for off-shift work as required.

REQUIREMENTS:

  • Must be able to work independently on multiple concurrent tasks in a highly dynamic environment with strong customer service skills, teaming skills, and the ability to collaboratewithin a cross functional team
  • Have 4+ years of experience and hands on experienceworking with enterprise VMware and Windows Server environments
  • Experience maintaining a 365x24x7 datacenter environment
  • System administration experience in a Windows environment with substantial knowledge of Windows server 2008 through 2016
  • Understanding of Microsoft WSUS and patching policies
  • Strong working knowledge of Windows Image creation, hardening, troubleshooting
  • Strong working knowledge of PowerShell, installing windows images, and troubleshootingwindows server
  • Strong working experiencewithshared storage systems
  • Ability to troubleshoot DNS, DHCP, TCP/IP and related network connectivity issues.
  • Assistance in administering the Azure cloud (IaaS) and dashboards
  • Manage AD Group policies including review of existing policies and proposed changes
  • Creation / Updating systems documentation and operations standards / procedures
  • Reduce identified vulnerabilities by installing hardware and software updates or patches
  • Run reports on system compliance
  • Understanding of ITIL terminology and processes
  • Understanding of routing, switching, firewall and load balancing principals and operation
  • Experiencewith enterprise ticketing systems (ServiceNow)
  • Experiencewith Microsoft SQL and IIS administration
  • Experience performing administration of Office 365
  • Experiencewith basic Linux administration
  • Experience utilizing SCCM for updates, patches and desktop deployments