Field escalated problem tickets from the Tier 1 service desk to resolve application and software issues within servers, databases, and other mission-critical systems.
Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.
Communicate application problems and issues to key stakeholders, including management, development teams, and unit leaders.
Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
Maintain and enhance performance of all new and existing software and applications across the organization.
Identify and learn appropriate software applications used and supported by the organization.
Apply diagnostic utilities to aid in troubleshooting.
Manage and/or provide guidance to junior members of the team.
Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.
Implement security patches on software and hardware as required to maintain compliance
Must maintain flexible hours for off-shift work as required.
Must be able to work independently on multiple concurrent tasks in a highly dynamic environment with strong customer service skills, teaming skills, and the ability to collaboratewithin a cross functional team
Have 4+ years of experience and hands on experienceworking with enterprise VMware and Windows Server environments
Experience maintaining a 365x24x7 datacenter environment
System administration experience in a Windows environment with substantial knowledge of Windows server 2008 through 2016
Understanding of Microsoft WSUS and patching policies
Strong working knowledge of Windows Image creation, hardening, troubleshooting
Strong working knowledge of PowerShell, installing windows images, and troubleshootingwindows server
Strong working experiencewithshared storage systems
Ability to troubleshoot DNS, DHCP, TCP/IP and related network connectivity issues.
Assistance in administering the Azure cloud (IaaS) and dashboards
Manage AD Group policies including review of existing policies and proposed changes
Creation / Updating systems documentation and operations standards / procedures
Reduce identified vulnerabilities by installing hardware and software updates or patches
Run reports on system compliance
Understanding of ITIL terminology and processes
Understanding of routing, switching, firewall and load balancing principals and operation
Experiencewith enterprise ticketing systems (ServiceNow)
Experiencewith Microsoft SQL and IIS administration
Experience performing administration of Office 365
Experiencewith basic Linux administration
Experience utilizing SCCM for updates, patches and desktop deployments