System Technician

North American Communications Resource   •  

Lawrenceville, GA

5 - 7 years

Posted 270 days ago

This job is no longer available.

Job Description


The System Technician -- Cisco is responsible for performing maintenance of Cisco equipment and adjuncts on customer premises. The Technician will receive assignments from the Resource Scheduler, Support Center, and/or direct from the customer. The Technician will keep detailed records for time reporting, customer records and billing purposes in the ALERT system.

Essential Functions

  • Masters all subject matter expert on Cisco products and offerings such as Call Manager, Unity, Jabber etc.
  • Acts as the escalation point for C1 services personnel during a cutover
  • Works with Project Managers and Field Services Engineers during a cutover
  • Receives trouble reports from C1 personnel and customers. Assist with trouble shooting and identifying problem areas
  • Acts as the Licensing Point for services personnel

 Additional Specific Duties and Responsibilities

  • As Needed

Required Qualifications

  • Five or more years of experience in Cisco is required
  • System Administration experience is required
  • Strong problem solving skills are essential
  • Excellent verbal and written communication skills are a must
  • Strong computer and technical skills are required
  • Data experience is helpful

Desired/Preferred Qualifications

  • Cisco certifications
  • Any Avaya experience would be a plus