Provides advanced support and oversight for infrastructure related hardware and software including but not limited to virtual and physical servers, active directory, sharepoint, exchange, and 3rd party applications. Functions as a technical expert for the implementation and operational support of noted technologies. Periodically will conduct preliminary analysis, evaluation and recommendation of future technologies and solutions.Functions as a collaborative troubleshooter for groups assigned to troubleshoot complex and critical issues.
Education & Experience
o Bachelor's degree in Business, Computer Science, Engineering or related field, or equivalent experienceo 5+ years’ experience supporting hardware and software related data center infrastructure5+ years’ experience in any of the following technologies: Microsoft Operating System software (DNS, DHCP, IIS, Clustering, etc., VMware ESX server, scripting, and one of more standard Microsoft backoffice applications (i.e. Exchange, MOSS, SCCM, BizTalk, etc.)o Expertise with operational analysis and project managemento Working knowledge of Microsoft Server, Microsoft Applications and related technologiesWorking knowledge of Active Directory.o Experience supporting an environment with strict security standards
o Scripting Experienceo MCSE (Server Infrastructure) or MCSA Certifications
o Manages and tunes platforms to ensure expected availability, performance and security levels are achieved.
o Maintains overall system compliance with information security policies and procedures
o Supports annual security accreditation, and maintains security levels throughout the year
o Designs, develops, and implements configuration settings for all systems to meet TriWest security requirements.
o Serves as technical subject matter expert for the resolution of issues related to private or hosted infrastructure.
o Represents IT’s interests and concerns on complex projects through the lifecycle of a project, and escalates concerns to management as necessary
o Plans, schedules, and communicates system changes to other team members prior to implementation.
o Works towards cost effective solutions and enhancements to optimize functionality within the system. Researches options, performs cost benefit analysis, and develops written recommendations
o Oversees the installation, maintenance and performance metrics (up-time, adherence to Service Level Agreements) for TriWest's computer systems.
o Installs and maintains computer systems and equipment and insures that systems perform in a manner which meets business needs and objectives
o Assists with development and implementation of best practices, policies, processes and procedures for the IT Systems group.
o Manages complex Group Polices and maintains high-level security standards.
o Maintains documentation on systems, processes, and procedures
o Utilizes performance metrics software to monitor systems
o Performs other duties as assigned
o Regular and reliable attendance is required.