System Engineer II

Dignity Health   •  

Phoenix, AZ

Industry: Healthcare


Less than 5 years

Posted 172 days ago

This job is no longer available.

  • Provide exceptional customer service to Dignity Health end users, Business Stakeholders and other members of Dignity IT
  • Perform daily production support activities
  • Participate in team on-call rotations.
  • Perform patching and code deployments across all environments
  • Participate in projects associated to the enhancement, upgrade/patching, or implementation of new or existing technology solutions.
  • Participates in support efforts between Enterprise IT Operations and other Dignity Health support teams.
  • Conduct performance tuning and troubleshooting
  • Initiate change management requests and adhere to the Dignity IT CM process.
  • Perform source code/versioning management function adhering to technical management guidelines
  • Provide ownership of technical issues within the IT Operations Team
  • Assist with the design and implementation of a comprehensive monitoring and alerting process across all IT Operations platforms
  • Assist with strategic planning activities (capacity planning, process improvement, maintenance, upgrade and end-of-life planning, roadmap development)
  • Build new test and production environments on existing or new hardware as required.
  • Identify automation opportunities and implement scripted solutions.
  • Identify technical innovation and process improvement opportunities.
  • Assist with the implementation of a comprehensive and ongoing release management and planning effort.
  • Utilize standard tools and methodology to develop system and support performance metrics.
  • Perform technical mentoring and cross training with other team members.
  • Demonstrate a basic knowledge & expertise with Dignity business processes and routines.



Minimum Qualifications:

  • BA or BS in Computer Science, Technology, or Business discipline or equivalent experience is required.
  • 3-7 years of professional experience in an IT technical or infrastructure field is required.
  • 3+ Years’ experience in a large environment with Site Scope, SCOM or other enterprise  monitoring solution using advanced monitoring solutions.
  • 3+ Years’ experience with progressively complex scripting capabilities using PowerShell and VBS.
  • 1+ years’ experience monitoring Back Office solutions such as Exchange, SharePoint, IIS and SQL.
  • 1+ Years’ advanced Windows Server troubleshooting and support in a large complex networking environment.
  • 1+years’ experience monitoring cloud based server systems.
  • Excellent verbal and written communication skills.
  • Ability to develop and organize written documentation and procedures is required.
  • Ability to exercise good judgment in determining work and problem resolution priorities and approaches.
  • Strong conflict resolution skills.
  • Ability to multi task in a fast paced work environment.
  • Team player will work close in team environment