System Engineer in Virtual / Travel

$80K - $100K(Ladders Estimates)

Fujitsu   •  

Virtual / Travel

Industry: Technical Services


Not Specified years

Posted 56 days ago

Fujitsu America, Inc. provides a complete portfolio of business technology services, computing platforms, and industry solutions. Fujitsu platform products are based on scalable, reliable and high-performance server, storage, point-of-sale, and mobile technologies. Fujitsu combines its renowned platform offerings with a full suite of onshore, near shore and offshore system integration, outsourcing, and datacenter services covering applications, operations, infrastructure, customer service, and multi-vendor lifecycle services. Fujitsu provides industry-specific solutions for retail, manufacturing, healthcare, government, education, financial services, and telecommunications sectors

We are seeking a System Engineer for our Retail Products Portfolio to be based in a major area in North America. This Solutions Engineer role will be a key resource aligned-to and supporting our Retail Industry Client Executives for joint pursuits related to expanding Fujitsu's market share in General Retail / Specialty, Grocery, and C-Store segments (to name a few). Fujitsu has made a significant investment to address segment needs of Omni-Channel Retailing, Automating Checkout, and Personalizing Consumer Interactions. Likewise, once a client is established, the Solution Engineer will continue to nourish and grow their daily relationship with those clients via personalized, scheduled, & ad hoc communications and site visits.

As a System Engineer at Fujitsu, you will perform a myriad of duties before and during Sales cycles to bring clarity, cohesion, and simplicity to Fujitsu's capabilities to enable and deliver a Connected Retail experience utilizing the breadth of our Software, Services, and Hardware capabilities. You will act as a Subject Matter Expert to communicate effectively how we can deliver the Retailer's Business Vision with the technology solutions required from Fujitsu or third parties to enable that vision.

What you'll do:

  • Understand the Fujitsu retail solutions portfolio, and form close relationships with the SMEs developing those solutions, in order to maintain a solid understanding of the solution vision, and to communicate this to customers via the published roadmaps.
  • Engage internal stakeholders and understand the spectrum of Service Delivery capacities, Product/Portfolio offerings, and Software Development capacities to bring cohesion and simplicity to Fujitsu's Connected Retail capabilities by Segment in North America.
  • Work with Client Executives, Product Managers, Software Delivery, Sustaining Engineering and Marketing to align the capabilities into a message that can be consumed and connected with by Clients and Prospects.
  • Duties may include:
  • Provide leadership and direction for supporting various technical & delivery resources in non-Sales roles as required. This is usually a team effort, working diligently with other team members, as well as project management to ensure delivery milestones are met accordingly.
  • Authoring / Supporting content for RFI's / RFP's / Proposals.
  • Create & Deliver oral presentations / discussions which will overview the technical, functional, and operational capabilities of our technology solution sets.
  • Conduct workshop style architecture session with clients to discover key business and technical requirements, then record, then interpret, and finally outline those key requirements. Completion of this duty would include suggestion and recommendations in a formal / white paper format.
  • With the support and assistance of other key resources, craft and execute live functional demonstrations of Fujitsu's capabilities aligned to segment specific and/or client specific requirements.
  • Assist in the deeper definition of functional requirements, solution fit, and creation of solution kits & PINs for quoting. A deep understand of the entire portfolio and associated options is required in order to derive the most appropriate PIN documentation.
  • Feedback commentary from clients and prospects that can make our solutions a stronger and better business fit.
  • Support Client Executive and Sales Leadership in a very symbiotic relationship.
  • End of Life Management – Assist Client Executives along with Product Management on lifecycle management of Fujitsu and Third Party solutions, inclusive of formal communications and suggested replacement options.
  • Develop a deep knowledge of the adjacent 3rd party solutions which integrate & align to Fujitsu technology, to deliver "Connected Retail". Engage and collaborate with peer resources at these 3rd parties who perform similar client facing duties. Strive to improve and align our messaging, as well as theirs.
  • Encourage and support a deeper Retail understanding across the Retail Sales Team by assisting with the planning for and delivery of relevant solution learning workshops or meetings for the sales colleagues.
  • Shipping / Receiving of demo hardware and solutions as need be, while maintaining accurate asset inventory.
  • Software support – in addition to a mostly hardware centric responsibility, there are numerous software support duties, which include (but not limited to) U-Scan self checkout software, Mobile Device Software, Alert Management Software, Automated Software Maintenance, Non-Bar Code Editor, Access Control, etc.
  • Testing of Retail Solutions, both Hardware and Software. Document and formulate solutions and/or recommendations.
  • Knowledge of network routing, network security, and firewall features.
  • Develops training material for internal business resource.
  • Conducts research to learn about industry trends in technology hardware & software, generate improvement suggestions, and provides findings to supervisors.
  • Attend various training sessions and may formally train others (both internal and external).
  • Attend / Setup / Teardown / Facilitate various Technology tradeshows and/or conferences throughout the year.
  • May require carrying or lifting of Retail solution sets of varying weight (from 1 to 70 pounds), may require bending, squatting, walking, standing, sitting for prolonged periods.
  • What you need to succeed:
  • Proven success in engaging, consulting with, delivering, and/or managing large Retail account engagements. Experience in managing client relationships while also engaging Architecture and Technical leaders, but with the client as well as at Fujitsu.
  • The ability to listen and actively question – to ensure we understand and act on the sometimes subtle strategic challenges our retailers face.
  • Technical credibility – using exceptional written and oral communications skills with which you will be able to quickly and easily convince the audience you know what you are talking about and understand what they need.
  • A strong teamwork ethic – to know when and where to ask for assistance and how to motivate colleagues to support what you need to achieve results.
  • The ability to think fast on your feet – in order to answer tricky questions and convince nay-sayers.
  • The ability to get to the heart of the retailer's opportunities – which may not be always readily apparent or fully understood by them.
  • Experience in a collaborative sales environment with a consistent record of achieving objectives.
  • Must have a data-driven, analytical approach to problem-solving: ability to learn complex business concepts very quickly, define problems accurately while paying attention to detail in the solution.
  • Ability to develop relationships with clients built on integrity and credibility.
  • Outward confidence in your ability to affect positive change in a retailer's operating model amidst persistent industry disruption.
  • Self-driven, Self-Starter, highly motivated and results oriented.


  • Bachelor's Degree Preferred and/or 8+ years in Pre-Sales Consulting, Business Consulting, Business or similar Solution Engineering roles.
  • Retail Industry specialty / Retail Industry Experience / POS Experience.
  • Ability to travel up to 100% of your work week (some weeks are no travel, some are 25%, some are 50%, etc.).
  • Attend on-site customer appointments as needed.
  • Highly motivated individual with excellent interpersonal, communication (verbal and written) and presentation skills, with the ability to deliver convincing presentations and facilitate demonstrations to customer audiences of varying sizes.
  • Ability to effectively communicate and interface with all levels of client organization.
  • High degree of proficiency with Microsoft Office Suite of products.
  • Strong understanding, ability to navigate and manage various operating systems, inclusive of Windows, Linux, etc.
  • Ability to support and thrive in a virtual or home office environment.
  • Ability to work well under pressure, execute results against strategy and meet critical deadlines.
  • Excellent organizational skills and ability to set priorities and expectations while being responsive to the customer.

Valid Through: 2019-10-17