System Director, Patient Services

Compass   •  

Rochester, MN

Industry: Food & Beverages


Less than 5 years

Posted 126 days ago

This job is no longer available.

  • We have an opening for a System Director, Patient Services
  • Location: Based in Rochester, MN; Phoenix, AZ; or Jacksonville, FL
  • Travel: 50-65% to support the hospital system
  • Schedule: Full-time, Monday - Friday

If you have a positive attitude and a love for learning, you may be interested in joining our team.

Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kitchens, restaurants, and cafés feature socially responsible practices and exceptional guest experiences. The company's comprehensive Mindful Choices® wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. Morrison's alignment with Partnership for a Healthier America's (PHA) Hospital Healthy Food Initiative positively impacts up to 41 million patients and 500 million hospital meals annually. Morrison has been named one of Modern Healthcare's "Top 100 Best Places to Work in Healthcare" for the past five years, and Training Magazine's Top 125 organizations for the past six consecutive years. The company is a division of Compass Group and has more than 1,200 registered dietitians, 300 executive chefs, and 17,000 professional food service team members.

Full time associates at Morrison Healthcare are offered many fantastic benefits such as:

  • Medical
  • Dental
  • Vision
  • Flexible Spending Accounts (FSAs)
  • Commuter Benefits
  • Wellness Program
  • Employee Assistance Program
  • Life Insurance for Associates and Eligible Dependents
  • Short Term Disability (STD) and Long Term Disability (LTD)
  • Accidental Death & Dismemberment (AD&D) Insurance
  • Discount Marketplace
  • And other voluntary benefits

Job Summary

Job Summary:

Under the direction of the Senior Vice President, this position provides leadership and hands-on training for the patient services for the system. This position focuses on implementing and re-training as needed Morrison branded service programs for patient services. The position and the team at large is responsible for:

  • Designing and implementing branded patient service programs
  • Training site level patient teams responsible for patient services
  • Innovation of new programs and evolution of existing programs
  • Support driving patient satisfaction scores and the overall patient experience program
  • Support patient menu development and execution including ethnic needs, holidays, and special diets.

Supervisory Responsibilities: None

Essential Functions and Responsibilities:

  • Actively engaged in the training of Morrison Branded patient dining program standards
  • Works closely with Compass and client's IT team members to support new technology services for patient dining programs (Cbord)
  • Communicates effectively to ensure all goals are met
  • Works closely with the corporate and regional team staff to support field and corporate initiatives.
  • Works closely with the client's Clinical Nutrition leaders and the Enterprise Director of Nutrition
  • Collaborates with allied departments to help drive patient services to best success possible and target patient satisfaction goals.
  • Actively participates on the Morrison-client leadership team
  • Participate with culinary team to create and execute patient menus


  • Minimum of 3 years in Patient Dining/Patient Experience experiences in acute care required. Multi-unit experiencepreferred.
  • RD, strongly preferred
  • Must be willing to travel on a regular basis – ~50-65% of time (depending on home base)
  • Demonstrates strong technical and scientific knowledge with an awareness of management consideration.
  • Experience with regulatory standard compliance in healthcare and long term care preferred.
  • Must be experienced with computers; to include Microsoft Office (Word, Excel and Power Point), Outlook, E-mail and the Internet. Experience with Webtrition and Cbord is a plus.
  • Ability to effectively communicate, verbally and in writing, to all levels of persons
  • Ability to effectively speak and present publically

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance).