System Consultant  - 1

Chicago, IL

Less than 5 years experience  •  Information Services

Salary depends on experience
Posted on 08/15/17 by Kevin Meyers
Chicago, IL
Less than 5 years experience
Information Services
Salary depends on experience
Posted on 08/15/17 by Kevin Meyers

System Consultant  - 1

Chicago, IL 60661


Description


Responsible for day to day front line client support activities such as: training, answering general questions about client’s solution, troubleshooting system issues and assisting with technical questions/issues. Performs and manages ongoing account work, maintains client issues lists and is responsible for coordinating the right resources to assist with delivering day to day support. Understands client’s business, collaborates within the organization to craft solutions and represents client needs in project delivery. Provides consulting services, training, systems validation, acceptance testing and general guidance to clients and project staff during projects (i.e. implementations, upgrades, expanded work, etc.) and ongoing service.

Essential Functions:-
•Uses systems tools and processes to provide business analysis or product technical expertise.•Base SQL knowledge is preferred

•Provides ongoing support to clients in the following capacity:•Acts as subject matter expert to understand client requirements and workflows
•Establishes, maintains, and grows on-going relationships with clients
•Relates application to client needs
•Identifies, troubleshoots and resolves issues
•Develops or collaborates to develop technical solutions and leads technical training related to client configurations
•Communicates and liaisons with all departments in organization to resolve client issues

•Responsible for achieving target proficiency and target utilization
•Supports the identification, pursuit and implementation of expanded opportunities. When needed, support new sales efforts
•Works closely with Account Executive on all client matters and escalates issues swiftly, when appropriate


Qualifications

•Bachelor’s degree strongly preferred.
•Demonstrated ability to function effectively both independently and within a team/matrix in a high visibility client environment
•Ability to exercise sound judgment and strong problem solving skills.
•Must demonstrate professional and ethical business practices, adherence to company standards, and a commitment to personal and professional development.
•Effective written and verbal communication skills to communicate with colleagues, clients, and vendors.
•Ability to deliver highly technical information to less technical individuals.
•Proven time management skills to manage multiple priorities and deliver timely and accurate work.
•Must demonstrate strong active listening and follow-up skills.
•Strong computer skills and the ability to navigate through multiple systems without assistance.
•2+ years of relevant experience in the area of IT applications, configuration and/or systems support.
•Understands and applies analysis tools/techniques, issue resolution skills and demonstrates strong knowledge of relevant factors in the industry.
•Consultant resource on medium implementation projects and ongoing support; achieves utilization, client retention and client satisfaction
•Ability to self-start and independently initiate new opportunities.
•Demonstrated ability to function effectively both independently and within a team/matrix in a high visibility client environment
•Ability to exercise sound judgment and strong problem solving skills.
•Must demonstrate professional and ethical business practices, adherence to company standards, and a commitment to personal and professional development.
•Effective written and verbal communication skills to communicate with colleagues, clients, and vendors.
•Ability to deliver highly technical information to less technical individuals.
•Proven time management skills to manage multiple priorities and deliver timely and accurate work.
•Must demonstrate strong active listening and follow-up skills.
•Strong computer skills and the ability to navigate through multiple systems without assistance.
 

Required Knowledge, Skills, and Abilities:

1• Bachelor’s degree strongly preferred.

2• Ability to exercise sound judgment and strong problem solving skills.

3• Must demonstrate professional and ethical business practices, adherence to company standards, and a commitment to personal and professional development.

4• Effective written and verbal communication skills to communicate with colleagues, clients, and vendors.

5• Ability to deliver highly technical information to less technical individuals.

6• Proven time management skills to manage multiple priorities and deliver timely and accurate work.

7• Must demonstrate strong active listening and follow-up skills.

8• Strong computer skills and the ability to navigate through multiple systems without assistance.

9• 2+ years of relevant experience in the area of IT applications, configuration and/or systems support.

10• Understands and applies analysis tools/techniques, issue resolution skills and demonstrates strong knowledge of relevant factors in the industry.

11. What is the candidate’s expected base salary?

12. What is the candidate’s current location?

13. If they have RMIS (risk management information systems) experience would be a huge plus

14. SQLexperience is a must.

15. Must be a US Citizen or Green Card holder?

Not the right job?
Join Ladders to find it.
With a free Ladders account, you can find the best jobs for you and be found by over 20,0000 recruiters.