Job Description
Company Description
Job Description
YOU MUST BE PERMANENT IN THE COMPUTER ASSOCIATE SOFTWARE CIVIL SERVICE TITLE OR PERMANENT IN A COMPARIABLE TITLE ELIGIBLE FOR A 6.1.9 TITLE CHANGE
Customized Assistance Services (CAS) helps Human Resources Administration (HRA) clients with health and/or mental health problems reach the highest attainable level of functioning and self-sufficiency by providing comprehensive, integrated, individualized clinical and support services. CAS works with other components of HRA and with other governmental and non-governmental service providers to create new programs and to integrate and refine existing services so the people it serves can achieve their maximum functional capacity. CAS provides clinical expertise, recommendations, and direction to HRA in the fields of health, mental health, substance abuse and vocational rehabilitation.
Under supervision, with independent research and initiatives, this role works on system-related tasks to collaborate with various teams to analyze and support computerized systems development life cycles and reporting subjects, as well as gather and refine business requirements to improve system functionality for a range of databases and case tracking applications. This role holds the assignments accountable to meet with project deadlines set by the project plan and supervisor.
Customized Assistance Services seeks to fill one (1) Computer Associate (Software) III to:
-Analyze and evaluate existing computerized systems to identify areas for improvement and optimization.
-Perform data analysis to support business decision-making, data-driven insights, and production issue troubleshooting.
-Provide production support, addressing system issues, and ensuring the smooth operation of critical systems.
-Collaborate with stakeholders to gather, document, and refine business requirements for system enhancements.
-Create and maintain technical documentation for systems, processes, and procedures.
-Collaborate with IT development teams, business units, and end-users to ensure the effective functioning of systems.
-Generate ad hoc reports and analysis as required to support business needs.
Work Location: 150 Greenwich Street 30th Floor New York, NY 10007
Hours/Schedule: 9:00am-17:00pm (Flexible)
Qualifications
1. A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in computer science or a related computer field and one year of satisfactory full-time computer software experience in computer systems development and analysis, applications programming, database administration, maintenance and support, systems programming, data communications, mainframe development, mobile development, web development and design; or
2. A four-year high school diploma or its educational equivalent and five years of satisfactory full-time computer software experience as described in "1" above; or
3. Education and or/or experience equivalent to "1" or "2" above. College education may be substituted for up to two years of the required experience in "2" above on the basis that 60 semester credits from an accredited college is equated to one year of experience. In addition, 24 semester credits from an accredited college or graduate school in computer science or a related field, or a certificate of at least 625 hours in computer programming from an accredited technical school (post high school), may be substituted for one year of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least one year of satisfactory full-time experience as described in "1" above.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Job Description
YOU MUST BE PERMANENT IN THE COMPUTER ASSOCIATE SOFTWARE CIVIL SERVICE TITLE OR PERMANENT IN A COMPARIABLE TITLE ELIGIBLE FOR A 6.1.9 TITLE CHANGE
Customized Assistance Services (CAS) helps Human Resources Administration (HRA) clients with health and/or mental health problems reach the highest attainable level of functioning and self-sufficiency by providing comprehensive, integrated, individualized clinical and support services. CAS works with other components of HRA and with other governmental and non-governmental service providers to create new programs and to integrate and refine existing services so the people it serves can achieve their maximum functional capacity. CAS provides clinical expertise, recommendations, and direction to HRA in the fields of health, mental health, substance abuse and vocational rehabilitation.
Under supervision, with independent research and initiatives, this role works on system-related tasks to collaborate with various teams to analyze and support computerized systems development life cycles and reporting subjects, as well as gather and refine business requirements to improve system functionality for a range of databases and case tracking applications. This role holds the assignments accountable to meet with project deadlines set by the project plan and supervisor.
Customized Assistance Services seeks to fill one (1) Computer Associate (Software) III to:
-Analyze and evaluate existing computerized systems to identify areas for improvement and optimization.
-Perform data analysis to support business decision-making, data-driven insights, and production issue troubleshooting.
-Provide production support, addressing system issues, and ensuring the smooth operation of critical systems.
-Collaborate with stakeholders to gather, document, and refine business requirements for system enhancements.
-Create and maintain technical documentation for systems, processes, and procedures.
-Collaborate with IT development teams, business units, and end-users to ensure the effective functioning of systems.
-Generate ad hoc reports and analysis as required to support business needs.
Work Location: 150 Greenwich Street 30th Floor New York, NY 10007
Hours/Schedule: 9:00am-17:00pm (Flexible)
Qualifications
1. A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in computer science or a related computer field and one year of satisfactory full-time computer software experience in computer systems development and analysis, applications programming, database administration, maintenance and support, systems programming, data communications, mainframe development, mobile development, web development and design; or
2. A four-year high school diploma or its educational equivalent and five years of satisfactory full-time computer software experience as described in "1" above; or
3. Education and or/or experience equivalent to "1" or "2" above. College education may be substituted for up to two years of the required experience in "2" above on the basis that 60 semester credits from an accredited college is equated to one year of experience. In addition, 24 semester credits from an accredited college or graduate school in computer science or a related field, or a certificate of at least 625 hours in computer programming from an accredited technical school (post high school), may be substituted for one year of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least one year of satisfactory full-time experience as described in "1" above.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
About City of New York
Learn More About City of New YorkThe City of New York is the most iconic and dynamic city on the planet. With a population of more than 8.4 million people, New York is not only the largest city in the United States — it is the academic, cultural, commercial, and financial capital of the world.
City government is filled with opportunities for talented individuals seeking to improve their communities and make a meaningful difference in the lives of their fellow New Yorkers. Every day, the City’s more than 300,000 employees improve infrastructure, provide vital social services, build technology, protect health and safety, and so much more.
There has never been a better time to explore the diverse job opportunities at the City of New York—the hub of professional growth and innovation in the public sector.
Join the City of New York’s dynamic team to contribute to the community and enhance the city’s services across a broad spectrum of disciplines. The City of New York offers a unique opportunity to engage in meaningful work that impacts the lives of millions while navigating through a career filled with learning and growth.
Transform the metropolitan landscape and enrich the lives of its residents with the best minds in public administration, urban planning, and community services. The City of New York stands at the forefront of urban management and innovation.
Lead with a unique position in public service, at the intersection of technology, community needs, and sustainable development.
Work alongside a diverse team of professionals dedicated to improving city operations and enhancing the quality of urban life.
Collaborate with the largest network of public service experts in the nation, fostering leadership, diversity training, and professional development.
The team is building a market-leading public service career path to help professionals master their roles and contribute effectively to the city’s development.
Join a vast network of experts—dedicated professionals at the intersection of governance, community service, and urban innovation.
Deliver targeted solutions and policies that enhance city living and maintain New York as a leading global city through a depth and breadth of expertise that’s second to none.
Engage in a wide range of city projects utilizing cutting-edge technology and strategies, harnessing the unparalleled capabilities, scale, and collaborative spirit of a dedicated public service team.
Advance your career with limitless opportunities in the public sector, supported by unmatched training, development programs, and certification support.
From improving city infrastructure to enhancing public safety, the City of New York offers a platform for professionals to apply their skills, innovate, and lead.
The combined efforts of various departments help overcome urban challenges and lead transformation in city management. Professionals around the globe look to the City of New York for new strategies and solutions to drive significant change and growth in urban living.
## Stay Connected
Search open positions that match your skills and interests. The City of New York looks for passionate, curious, creative, and solution-driven team players.
SEARCH CITY OF NEW YORK JOBS
Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who serve here.
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City government is filled with opportunities for talented individuals seeking to improve their communities and make a meaningful difference in the lives of their fellow New Yorkers. Every day, the City’s more than 300,000 employees improve infrastructure, provide vital social services, build technology, protect health and safety, and so much more.
City of New York Careers
There has never been a better time to explore the diverse job opportunities at the City of New York—the hub of professional growth and innovation in the public sector.
Work You’ll Do
Join the City of New York’s dynamic team to contribute to the community and enhance the city’s services across a broad spectrum of disciplines. The City of New York offers a unique opportunity to engage in meaningful work that impacts the lives of millions while navigating through a career filled with learning and growth.
Transform the metropolitan landscape and enrich the lives of its residents with the best minds in public administration, urban planning, and community services. The City of New York stands at the forefront of urban management and innovation.
Lead with a unique position in public service, at the intersection of technology, community needs, and sustainable development.
Work alongside a diverse team of professionals dedicated to improving city operations and enhancing the quality of urban life.
Collaborate with the largest network of public service experts in the nation, fostering leadership, diversity training, and professional development.
Introducing the City of New York Public Service Careers
The team is building a market-leading public service career path to help professionals master their roles and contribute effectively to the city’s development.
Do Innovative Work
Join a vast network of experts—dedicated professionals at the intersection of governance, community service, and urban innovation.
Drive Change in Public Service
Deliver targeted solutions and policies that enhance city living and maintain New York as a leading global city through a depth and breadth of expertise that’s second to none.
Be Part of a Great Team
Engage in a wide range of city projects utilizing cutting-edge technology and strategies, harnessing the unparalleled capabilities, scale, and collaborative spirit of a dedicated public service team.
Future-proof Your Career
Advance your career with limitless opportunities in the public sector, supported by unmatched training, development programs, and certification support.
Explore
From improving city infrastructure to enhancing public safety, the City of New York offers a platform for professionals to apply their skills, innovate, and lead.
The City of New York Public Service Initiative
The combined efforts of various departments help overcome urban challenges and lead transformation in city management. Professionals around the globe look to the City of New York for new strategies and solutions to drive significant change and growth in urban living.
## Stay Connected
Join the Team
Search open positions that match your skills and interests. The City of New York looks for passionate, curious, creative, and solution-driven team players.
SEARCH CITY OF NEW YORK JOBS
Keep Up to Date
Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who serve here.
READ CAREERS BLOG
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