Title of Position: System Administrator Level 2 - Remote Support
Description of Position:
Provides remote system administration support, system maintenance, and operation of Windows/Unix workstations.
Troubleshoots problems and applies resolutions remotely.
Resolves desktop problems and service requests such as software installs remotely using tools such as SMS, Remote Desktop Connection, Active Directory, etc.
Education and Experience Required:
Bachelor's degree plus two (2) years of experience OR a High School/GED plus six (6) to eight (8) years of experience. Candidate's experience should include a minimum of three (3) years of experience with technical background in diverse operating systems (Windows XP is a must), hardware platforms and software packages.
Use/Knowledge of a Ticketing system, knowledge of Remedy is a plus
Computer hardware architecture knowledge
Must have software installation and troubleshootingexperience
Microsoft Exchange knowledge and troubleshooting
Use/knowledge Microsoft Office Applications
Use/knowledge of Active Directory
Use/knowledge Network and Internet Applications and Protocols
Must possess good communication and customer service skills.
Candidate must be a team player and have the ability to work in a fast-paced environment
Must be able to Multi-task
Must be able to adapt to a dynamic work environment.