System Administrator Level 2 - Remote Support

ProSync Technology   •  

Annapolis Junction, MD

Less than 5 years

Posted 265 days ago

This job is no longer available.


Seeking a junior-level System Administrator to provide professional, efficient customer service through remote troubleshooting and resolution. 


Title of Position: System Administrator Level 2 - Remote Support 


Description of Position:

  • Provides remote system administration support, system maintenance, and operation of Windows/Unix workstations.

  • Troubleshoots problems and applies resolutions remotely.

  • Resolves desktop problems and service requests such as software installs remotely using tools such as SMS, Remote Desktop Connection, Active Directory, etc.

  • Daily hours: 10am-6pm Monday-Friday. 


Clearance Requirement:

  • TS/SCI with Full Scope Polygraph required
  • CCAs will not be considered


Education and Experience Required:

  • Bachelor's degree plus two (2) years of experience OR a High School/GED plus six (6) to eight (8) years of experience. Candidate's experience should include a minimum of three (3) years of experience with technical background in diverse operating systems (Windows XP is a must), hardware platforms and software packages. Certifications related to the position being applied for count as one (1) year of experience.

  • Use/Knowledge of a Ticketing system, knowledge of Remedy is a plus

  • Computer hardware architecture knowledge

  • Must have software installation and troubleshootingexperience

  • Microsoft Exchange knowledge and troubleshooting

  • Use/knowledge Microsoft Office Applications

  • Use/knowledge of Active Directory

  • Use/knowledge Network and Internet Applications and Protocols

  • Must possess good communication and customer service skills.

  • Candidate must be a team player and have the ability to work in a fast-paced environment

  • Must be able to Multi-task

  • Must be able to adapt to a dynamic work environment.