System Administrator Level 1

ProSync Technology   •  

Annapolis Junction, MD

Less than 5 years

Posted 266 days ago

This job is no longer available.

Description of Position:

  • Provide for 24x7 watch desk support. Responsibilities include troubleshooting system issues and providing support to end users.
  • Interface with customers on a daily basis to provide system support.
  • Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems.
  • Provides support for the escalation and communication of status to agency management and internal customers.
  • Optimizes system operations and resources utilization, and performs system capacity analysis and planning.
  • Provides support for implementation, troubleshooting and maintenance of IT systems.
  • Manages the daily activities of configuration and operation of IT systems.
  • Provides assistance to users in accessing and using IT systems.


Education and Experience Required:

  • Five (5) years system administration experience in programs and contracts of similar scope, type, and complexity within the Federal Government is required. 
  • Bachelor's degree in a technical discipline from an accredited college or university is required. 
  • Five (5) years of additional system administration experience may be substituted for a bachelor's degree.
  • ITAR coverage preferred

Clearance Requirement:

  • TS/SCI with Polygraph
  • CCA will not be considered