Manage IT system infrastructure and any processes related to these systems.
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide support for the dispatch system and hardware problems and remains involved in the resolution process.
Configure and manage UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
Provide specific detailed information for hardware and software selection, implementation techniques and tools for the most efficient solution to meet business needs, including present and future capacity requirements.
Conduct testing of network design. Maintain technical expertise in all areas of network and computer hardware and software interconnection and interfacing, such as routers, multiplexers, firewalls, hubs, bridges, gateways, etc.
Evaluate and report on new communications technologies to enhance capabilities of the network.
Support and provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
Provide support for the escalation and communication of status to agency management and internal customers.
Manages the functionality and efficiency of a group of computers running on one or more operating systems.
Perform regular maintenance and troubleshooting on system.
Maintain the integrity and security of IT system.
Prepare and maintain system documentation and process documentation.
Interact with users
Adhere to policies and standards for allocation related to the use of computing resources.
Develop and implement system testing strategies and document results.
Provide remote access capability for users using approved secure access methods.
Establish and maintain user accounts, passwords, etc.
Support shift work, as required.
Lead System Administrator team and/or Help Desk team.
Provide technical execution oversight and training for lower level system administrators.
Define and implement policies and standards for allocation related to the use of computing resources.
Plan and implement software upgrades for Commercial Off-the-Shelf (COTS) and Government Off-the-Shelf (GOTS) software to the Change Management process.
Plan and conduct testing using approved testing procedures for all new staged hardware/software (GFE), as well as components that have been updated, received patches, and/or have been repaired.
Provide advice and training to end-users.
8 years, or more, of systems administrator experience.
Bachelor's in Systems Engineering, Software Engineering, Computer Science, or related; or equivalent.
Active Top Secret/Sensitive Compartmented Information (TS/SCI) security clearance.
DoD 8570.1-M Compliance at IAT Level I
Demonstrated experience and/or familiarity with one of more of the following shell and scripting languages: Bourne, C, Krone, Bash, Perl, Batch, VBScript, etc.
Demonstrated experience and/or familiarity with one of more of the following: Windows, Solaris, AIX, Red Hat, IRIX, Linux or UNIX.
Demonstrated experience and/or familiarity with trouble-ticket or other tracking system.
Demonstrated experience and/or familiarity with one of more of the following: networking protocols and applications (e.g., DNS, TCP/IP stack, sockets, console, license, NFS, SAMBA, and back-up, SAN and mail servers).
Desired skills include:
Experience or familiarity with Agile development methodology.
Relevant certifications desired (Red Hat, Microsoft, Oracle, Solaris, UNIX, etc.)
Experience and/or familiarity with both Windows-bases and UNIX/Linux-based systems.