Purpose and Scope:
Under limited supervision by a Lead Systems Administrator / Operations Manager or other unit manager, installs, configures, and troubleshoots computer systems and associated assemblies and provides technical assistance and training to system users.
Essential duties include:
Serves as shift lead for configuration, maintenance, troubleshooting, repair and analysis of data processing equipment.
Performs basic configuration, monitoring, troubleshooting, analysis and repair of Desktop and Server systems, Disaster Recovery Systems, switches, networks, video systems.
Performs help desk, system administration,
Prioritizes work center organization, equipment, and processes based on performance requirements and mission needs.
Reviews problem reports, assists with root cause analysis, and implements configuration and process changes.
Provides technical support to systems upgrades and configuration changes.
Assists in implementing software and firmware/hardware updates. Leads complex troubleshooting efforts.
Maintains knowledge of operations procedures and supporting documentation, and leads their development.
Ensures technical support is available for system administrators and maintainers in execution of administration and maintenance tasks.
Uses IT service management system and ensures Information Assurance requirements are met.
Provides Client System Administrator (CSA) duties for specific mission systems that require specialized support.
Ensures Information Assurance requirements are met.
Executes training and mentoring programs and practices. Performs other related duties and tasks as required.
Minimum Position Knowledge, Skills, and Abilities Required:
Associates Degree is preferred in a related discipline augmented by ongoing academic/technical training and/or certification programs specific to the work unit hardware/software tools. Possess 5 years’ experience that includes 1 year basic network and database administration and 2 years in a DoD operational C4ISR program. Possess Comp TIA Security+ Certification. Trained in information assurance to DoD 8570.01-M IAT Level II. Possess demonstrated skills, knowledge, and technical competence in the management of operating systems, networks and relational databases, both hardware and software. This must include network topology, standards, and protocols. Must be experienced in the creation and maintenance of servers and workstations in both stand-alone and networked environments. Must possess a good understanding of network software (TCP/IP, etc.) as well as relational database software. Must have expert level knowledge of Unix, Windows XP, Vista, Windows 7, Windows2003 and/or 2008 Server administration. Must display a thorough awareness of security concerns for both operating systems and databases. Must possess and maintain a DoD secret security clearance and possess a current state issued driver’s license.
What We Offer
AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow. AECOM is an Equal Opportunity Employer.
At AECOM, employee's safety and security are our top Safeguarding core value. All employees are expected to set the highest level of safety expectation in their work, display the highest level of safe behavior, and actively participate in AECOM's Safety For Life Program. SH&E is a part of our company culture and participation is required for all employees.