SVP Fraud Policy Sr Manager - Co - Brands

Citigroup   •  

Wilmington, DE

5 - 7 years

Posted 212 days ago

This job is no longer available.


About CitiCiti, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range offinancial products and services, including consumerbanking and credit, corporate andinvestmentbanking, securities brokerage, transaction services, andwealth management. Our core activities are safeguarding assets, lending money, making payments and accessing thecapital markets on behalf of our clients.Citi’sMission and Value Propositionexplains what we do andCiti Leadership Standardsexplain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providingfinancial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this samediversity at all levels. Citi has made it a priority to foster a culture where the best peoplewant to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.

Fraud Policy Sr. Manager

The Co-BrandsFraud Policy Senior Manager will lead efforts to manageFraud Policies for the Co-Brandedportfolios.  They will also beresponsible for leading regular performance updates withinternal and external Co-Branded partners, providing updates on fraud trends, loss outlooks, and securingsupport where needed for fraud initiatives.  The candidate will be the primaryFraud contact for the Co-Brandedportfolios, and will provide direction to other areas withinFraud on mitigating loss trends based on the latestFraud defect analysis. Theresponsibilitiesinclude:

  • Developing and executing effective root cause and lessons learned strategies that drive continuous improvement in the bank’s oversight and execution of fraud risk management
  • Review and understand latest fraud trends in the Co-Brand portfolios and communicate directional areas of focus to the business, Operations and Analytics
  • Develop and deliver regular updates on fraud performance to internal Citi Co-Brand business teams as well as Co-Brand partners directly where applicable
  • Actively support Co-Brand partner initiatives impacting the Fraud space, and ensure the appropriate controls are included to mitigate fraud while supporting innovative concepts that will drive the business forward
  • Identify emerging risks and threats and specify potential areas for Operational and Analytic improvements in the Co-Branded portfolios
  • Identify opportunities to improve customer experience, fraud detection effectiveness, and operational efficiencies.
  • Drive the implementation of productivity improvements and tool enhancements to identify fraud more effectively
  • Participate on cross-functional teams to enhance the Fraud Management process
  • Work with Operational Risk, Internal Audit and Compliance along with Control Standard and Process owners to identify and evaluate the effectiveness of fraud controls
  • Partner with Channel Policy, Operations, Analytics and Process Integration to ensure timely and comprehensive communication among partners, and foster consistency and transparency
  • Understand the internal and external systems and networks that interact with and/or drive authorization and fraud processes to ensure the impact of changes in any of these systems do not disrupt or harm fraud or authorization processes, and ensure controls are in place to mitigate such risks
  • This position can be located at any Consumer O&T site


  • Bachelor’s degree or equivalent experience
  • Bankcard fraud management or fraud investigations experience
  • Possesses strong institutional knowledge
  • Makes decisions in a timely manner, balancing a need for action with a need for analysis
  • Identifies issues and outlines scope.  Probes beyond symptoms to determine the underlying causes of problems
  • Understands businesses processes, risks and can identify control issues
  • Strong analytical skills
  • Ability to work independently and influence others
  • Strong project management ability
  • Strong verbal and written communication skills
  • Excellent problem solving, conflict resolution and change management skills

ID: 18023829