SVP, Claim Officer, Private Company, Not-For-Profit, Healthcare D&O

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

JOB FUNCTION:

The Senior Vice President, Claims Officer for Private, Not for Profit & Health Care D&O and Managed Care E&O manages a team of 3 managers and 21 claims handlers for the Chubb Financial Lines North America Claims organization. The position is responsible for all administration, technical supervision and development oversight of a claims team that handles claims under a variety of insurance policies.

Major Responsibilities of the Job:

• Lead a team of claim examiners, through the application of Best Practices and strong supervisory skills.

• Drive and develop the technical acumen of the team, which handles a significant number of complex and high severity liability matters.

• Management of claims systems and data for accuracy and timely reporting.

• Ensure timely and accurate reserving practices.

• Provide guidance with respect to technical oversight of claims, including timely coverage reviews and coverage correspondence

• Control Legal Spend while ensuring superior claim outcomes

• Ensure compliance with Financial Lines Best Practices to ensure claim handling discipline and superior Quality Review and Audit scores.

• Management of Inventory to a 1-1 open to closed ratio.

• Effective management of vendor quality and service, establish and assist in maintenance of vendor panels.

• Close collaboration with underwriting and actuary business partners to help improve overall performance of portfolio departments regarding claim activities and trends as well as product development.

Leadership:

• Provide strong leadership as part of NA Claims and Financial Lines leadership team.

• Build and develop organizational talent.

• Partner with HR to manage talent and diversity, succession planning and build pipeline opportunities.

• Develop and execute strategies to create and maintain a dynamic and positive work environment and culture that enables staff to develop personally and technically.

• Conduct goal setting and performance appraisals by established deadlines. Create and execute development plans as appropriate, develop ongoing strategies to obtain strong performances from all team members retain high performers. Hire and retain diverse staff.

• Develop and execute strategies to create and maintain a dynamic and positive work environment & culture that enables staff to develop personally and technically.

• Foster clear and consistent communication for the line of business/tower on a regular and consistent basis.

• Maintain an inventory of period training across the region and drive additional training opportunities in support of the discipline. Share training inventory and opportunities across region to maximize benefit and staff development.

• Foster clear and consistent communication for the line of business on a regular and consistent basis.

• Provide strong Leadership on key projects and initiatives that make a significant impact on the line of business.

Quality/Technical Management:

• Drive claim teams/units to deliver better outcomes both in loss and expense.

• Improve Large Loss Management Communication ‐ Large Loss Report (LLR) accuracy and clarity, presentation of claims to Senior Executives and/or Underwriting business leaders.

• Ensure compliance with state and federal regulatory requirements as well as internal operational standards.

• Demonstrate knowledge of severity files and trends.

Service, Marketing and Communication:

• Lead or participate in underwriting, actuarial, client or broker meetings regularly to promote relationships.

• Manage the resolution of claim issues/complaints raised by internal and external business partners.

• Effectively manage complex business issues and problems.

• Ensure satisfactory ratings in all Operational Audit results.

• Ensure team’s compliance with all service expectations and standards including development and implementation of actions plans as necessary to address deficiencies or training opportunities as identified by the audit process.

• Manage communication consistently with business partners on claim strategy, trends, loss notification and reserve committees.

• Lead efforts to collaborate with UW to promote producer and client relationships.

Knowledge and Skills Required:

• Strong leadership and management skills, ability to work with cross-functional business units to achieve goals.

• Strong communication skills and the capability to communicate at all levels within the organization.

• Experience, expertise and direct knowledge of PNP D&O claims and other Financial Lines claims.

• Strong analytical skills and ability to analyze claim trends and report on jurisdictional changes; ability to conduct staffing analyses.

• Catastrophic Claim management expertise and oversight of complex and high severity claims.

• Knowledge of general industry trends, relevant legislative activities and caselaw trends.

• Marketing skills and customer service skills

REQUIREMENTS:

• At least 15 years of experience actively managing claims and litigation either with a carrier or in-house claims department.

• At least 5 years of experience managing claims professionals.

• Juris Doctor or Masters/Bachelor’s Degree in related field is preferred.

• Must possess sound negotiating, communication and organizational skills.

Chubb strives to offer a diverse and inclusive and rewarding work environment. Teamwork and mutual respect are central to how Chubb operates and we believe the best solutions draw upon diverse perspectives, experiences and skills. We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.

Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion.

EEO Statement

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion,and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin,ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliationagainst any individual who reports discrimination or harassment.