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Sustaining Engineer in Eugene, OR

SentinelOne

Eugene, OR 97401
6w ago
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compensation:

$80K - $100K*

specialty:

Technical Support, Life Sciences

experience:

Not Specified

Job Description

What are we looking for?

We are looking for a Sustaining Engineer that will work as a bridge between Support and Engineering, providing Enterprise Level technical support to customers and partners, and ultimately drive complete resolution to complex issues. Customer interaction is done via phone, email, and web. Personal development is a key area of focus including self-directed research into platforms and security technology, and ability to leverage end to end labs to further understanding of security landscapes.

What skills & knowledge should you bring?

  • Analyze break/fix issues and work with empathy and sense of urgency to deliver solutions to meet customer/partner needs.
  • Document all customer interactions and resolutions in the existing case management systems.
  • Actively contribute to our technical knowledge base, online community, and other technical documentation.
  • <
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Valid through: 2020-3-4

About SentinelOne

SentinelOne is a venture-backed cybersecurity startup located in Palo Alto, California that develops next-generation endpoint protection software. SentinelOne unifies prevention, detection, and response in a single platform, enabling organizations to protect their user endpoint devices and critical servers against advanced malware, exploits and other types of sophisticated threats. SentinelOne was founded in 2013 by cybersecurity veterans from Intel, McAfee, Checkpoint, IBM and the Israel Defense Forces and is financed with venture funding. The company has raised $14.5M in two rounds of venture funding that occurred in 2013 and 2014. The rounds raised $2.5M and $12M from venture capital firms including Accel Partners, Data Collective, Granite Hill Capital Partners, Tiger Global Management, UpWest Labs, and the Westly Group. In October of 2015, SentinelOne raised an additional $25M in a series B funding round, bringing the companys total funding to close to $40M. The company claims to have a number of customer wins with a malware detection rate of over 90% for zero-day threats.
Total Jobs:
13
Average Pay:
$114,523
Total value of jobs:
$2,405,000
* Ladders Estimates

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