Support Infrastructure Specialist, YouTube

Google   •  

San Bruno, CA

Industry: Technology

  •  

Less than 5 years

Posted 17 days ago

Responsibilities

  • Build and improve YouTube’s help experience for our Help Centers, mobile apps, desktop site, and all devices where YouTube is available.
  • Work with stakeholders across many teams at YouTube to implement Help solutions for user and creator product features and top issues.
  • Assist with expansion of additional languages and services for new products and markets.
  • Analyze metrics to identify user pain points and improve scaled and high-touch support channels. Set quality standards and measure content quality.

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 3 years of experience in online operations, tools, or content management role.

Preferred qualifications:

  • Understanding of user experience principles and user-oriented approach to problems.
  • Excellent project manager and self-starter, with the ability to work on multiple initiatives at the same time.
  • Excellent problem-solving skills and ability to learn new tools and systems quickly.
  • Excellent communication, project management, and analytical skills.