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Support Engineering Analyst/Engineer in Raleigh, NC



$80K - $100K*


Technical Support


Less than 5 years

Job Description

The Support Engineering Analyst (SEA) is a direct resource to respond to customer technical inquiries and problems via a web based issue management system, email and telephone calls. The SEA must have the ability to effectively communicate verbally and in writing to both clients and internal personnel while working under pressure and within time constraints. The SEA documents client calls in the Issue Management system; provides troubleshooting leading to issue isolation; identifies replication steps; ensures client expectations are properly managed and resolves technical issues in a timely manner. The SEA is a Tier-2 support resource and is generally able to resolve customer cases related to application usage, reporting, configuration, setup and best practices. Additionally the support engineering analyst will have responsibility for specific daily, weekly and monthly operational and analytical functions under sustainment services utilizing Trilliant's propriety application solutio

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Valid through: 2020-5-13

About Trilliant

A trilliant cut, sometimes called a trillion or trillian, is a triangular type of gemstone cut. The cut has many variations. It may have curved or uncurved sides. The shape of the top surface, or table, also varies. The trilliant cut was introduced by the Asscher brothers in Amsterdam and was later trademarked by the Henry Meyer Diamond Company of New York in 1962. Now that the patent has expired, the term "Trilliant Cut" is used to refer to all triangular shaped gems, even step cut and cabochon stones. Triangular Brilliant and Triangular Modified Brilliant are the common terms used by GIA when referring to non-branded diamonds. The cut displays a very sharp brilliance or fire if the diamond is cut to the correct depth allowing good scintillation. It is generally cut with a 1:1 length to width ratio with uncurved edges. This uncurved trilliant cut is usually used for accent gemstones, on either side of a main, larger stone of a ring.
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