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Support Engineer in Eugene, OR


Eugene, OR 97401
7w ago


$80K - $100K*


Technical Support


Less than 5 years

Job Description

What are we looking for?

We are looking for a Support Engineer to join the growing SentinelOne Support organization. This person will be the key interface between our customers, field engineers and development, and handle customer cases on a variety of platforms including Windows, Mac, and Linux. This person will be located in Eugene and occasional travel may be required.

What skills and experience should you bring?

  • Provide phone/email/chat-based customer support to our growing customer base

  • Document case activities and interactions with clear and concise information

  • Strive to resolve customer issues based on SLAs

  • Document case activities and interactions with clear and concise information

  • Maintain excellent custome
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Valid through: 2020-3-4

About SentinelOne

SentinelOne is a venture-backed cybersecurity startup located in Palo Alto, California that develops next-generation endpoint protection software. SentinelOne unifies prevention, detection, and response in a single platform, enabling organizations to protect their user endpoint devices and critical servers against advanced malware, exploits and other types of sophisticated threats. SentinelOne was founded in 2013 by cybersecurity veterans from Intel, McAfee, Checkpoint, IBM and the Israel Defense Forces and is financed with venture funding. The company has raised $14.5M in two rounds of venture funding that occurred in 2013 and 2014. The rounds raised $2.5M and $12M from venture capital firms including Accel Partners, Data Collective, Granite Hill Capital Partners, Tiger Global Management, UpWest Labs, and the Westly Group. In October of 2015, SentinelOne raised an additional $25M in a series B funding round, bringing the companys total funding to close to $40M. The company claims to have a number of customer wins with a malware detection rate of over 90% for zero-day threats.
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