Support Engineer in Menlo Park, CA

$80K - $100K(Ladders Estimates)

Robinhood   •  

Menlo Park, CA 94025

Industry: Finance & Insurance


Less than 5 years

Posted 55 days ago

We're looking for a Support Engineer to join our Corporate Engineering team and support over 300 Robinhoodies working across multiple offices. You will work closely with many teams, including Security, HR, Compliance, and Executive Leadership to create, innovate, and execute on a variety of projects and events. The ideal candidate is an excellent communicator and fast learner who is looking for a supportive environment to grow your budding IT skills. This role will report into the Corporate Engineering team.

In this role you will:

  • Act as the first point of contact in assisting users with hardware, software, and troubleshooting issues
  • Execute onboarding and offboarding tasks, including hardware setups, access management and asset management, and develop process improvements
  • Manage and troubleshoot site-based networking and WiFi issues, VoIP systems, and video conferencing systems
  • Help roll out new software releases and system upgrades, evaluate and install patches and security updates, and resolve software and hardware-related compatibility problems
  • Work with employees to troubleshoot various connectivity and access issues

Some things we consider critical for this role:

  • 3+ years of previous IT support experience
  • Experience supporting macOS and iOS, preferably in an enterprise environment
  • Previous experience with MDM solution like JAMF Pro (Casper Suite), AirWatch, Fleetsmith or similar
  • Ability to administer and troubleshoot VPNs, password managers, two-factor authentication, single sign-on and security protocols
  • Excellent customer service and troubleshooting abilities
  • Surreal sense of humor

Some things that would be amazing to have for this role:

  • Scripting and debugging abilities (Bash, Python, Ruby, etc.)
  • Apple Certification (ACIT, ACMT, ACSP, etc.)
  • Windows experience

Valid Through: 2019-10-21