$80K — $100K *
WHY WE'RE LOOKING FOR YOU
In the last year, we’ve grown our customer base over 5x and continued to enhance our product. With a growing base of customers and users, we have more questions, feedback, and tickets coming in than ever before. As we continue to grow, we’ll need to add more seasoned and customer-centric support engineers to our team to support our customers’ questions and needs, from helping them connect data sources to tackling complex technical challenges. You’ll be on the front lines empowering our users to build better internal tools quickly and with less friction.
WHAT YOU'LL DO
Working in Support at Retool, you’ll communicate with customers over chat, email, our community forum, and video calls. You’ll help answer their product questions, as well as teach them best practices to help them get maximum business value from Retool.
We prioritize excellent support as part of our customer experience, so your primary responsibility will be to make sure our users get the help they need to use Retool effectively. Once an issue arrises for a customer, it’s key that we follow through to make sure they are successful.
Retool is a broad technical product, so ideally you are a generalist engineer and enjoy learning new technologies. On a typical day, you might help someone debug a database connection, add a new page to our documentation, track & prioritize feature requests, record GIFs demonstrating new Retool features, or join an impromptu screen-share to help a customer build a Retool app.
WHO YOU'LL WORK WITH
You’ll work alongside support engineers and software engineers to diagnose, troubleshoot, and solve customer problems. We’re a small team today, but we’ll continue to grow as our customers do too!
You’ll be joining a broader team of Retools who are passionate about serving our customers, enjoy collaborating to build an incredibly innovative product, and partake in some occasional-but-well-intentioned sarcasm. If this sounds like you, we’d love to hear from you!
IN THIS ROLE, YOU'LL:
THE SKILLSET YOU'LL BRING:
Valid through: 9/2/2020