Support Engineer

Salary depends on experience
Posted on 06/18/18
Franklin, TN
Professional, Scientific & Technical Services
Salary depends on experience
Posted on 06/18/18

Essential Job Functions (includes but is not limited to):

  • Provide production support for multiple solutions
  • Provide on-callsupport as a member of a scheduled rotation
  • Investigate, troubleshoot, and triage complex software, hardware, and service issues.
  • Identify and escalate issues for root causes analysis;
  • Provide accountability for all operational workflows and standard operating procedures.
  • Create/maintain comprehensive support and process documentation.
  • Interface with internal and external stakeholders.
  • Fulfill business support service requests (troubleshooting, log reviews, etc.).
  • Systems, applications, and performance monitoring.
  • Contribute to support tooling and process development.
  • Work with peers to assign, prioritize and complete daily tasks

Qualifications, Education and Experience:

  • US Citizenship is required
  • The ability to pass a State or Federal background check is required
  • College Degree with technical study or equivalent experience
  • 3+ years of production supportexperience (Agile – Kanban environment) preferred
  • Experience with Windows, Active Directory, and Group Policy
  • Exposure to UNIX, SQL, and Java
  • Experience scripting solutions with Powershell, Bash, or Python
  • Experience performing production support urgency classification
  • Hands-on experience in Incident and problem management

3808-758

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