Solstice is changing meeting culture for the better around the world. Our products can be found in some of the largest companies and in the world in mission-critical environments and is deployed in everyday classrooms and conference rooms. We are a team of creative, dedicated individuals who love what we do.
We’re looking for a talented Support Engineer who can work directly with customers and internal resources to assist in tracking down, assessing, and addressing customer issues. You’d be directly contributing to the success of our customers by investigating customer issues, helping customers successfully utilize the Solstice product line, and acting as an escalation path between the customer and the software engineering team.
Applicants should be energetic, driven individuals who has a passion for customer success and mind for customer support. You will be part of the support team and collaborate directly with quality assurance, engineering and business teams.
This position will report directly to the Technical Support Manager.
Roles and Responsibilities: